Field Services Engineer

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

Job Summary

The role of a Field Services Engineer is to diagnose and repair technical issues on a variety of IT equipment including but not limited to PCs, laptops, tablets, printers, peripherals and point of sales systems at various customer locations across the UK. Additionally, The Field Services Engineer will be responsible for providing IT Hardware Support, for Installs Moves and Changes across client sites.

What you will do

• Travel between a wide variety of customer sites to provide IT Support Services to meet contractual requirements
• Provide support services for a range of IT equipment including but not limited to PCs, laptops, tablets, printers, peripherals and point of sales systems
• Perform on site installations and troubleshooting on a wide range of products in a software or hardware environment
• Obtain/maintain a set of vendor certifications as required by CDW to perform the role
• Follow documented procedures both CDW and client supplied and provide constructive feedback for continuous improvement
• Always adhere to safety and electric static discharge (ESD) precautions
• Complete all relevant documentation and provide quality updates as required for each site visit in timely manner as set out by CDW
• Participate in the on-call rota which includes mornings, evenings and weekends (on call allowances apply)
• Providing support services into the wider teams within the Integrated Technology Solutions department
• Demonstrate flexibility to work overtime to meet the contractual needs of the client,when necessary. Overtime rates apply

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation

What we expect of you

• Experience with installing, troubleshooting, and fixing a variety of hardware devices including end user computing, PCs, laptops, tablets, printer & peripherals
• Ability to install and configure software as per customer requirements• Hold relevant and current vendor certifications such as Dell, Lenovo, IBM & HP
• Good all-round understanding of hardware maintenance/break-fix
• Hold a full UK Driving Licence
• Essential to obtain/hold UK security clearances such as SC and NPPV3 as required to attend CDWs external and varied customer base

Essential Attributes:

• Quality focused with excellent attention to detail
• Capable of working independently and remotely on a wide range of products
• Methodical and quality-minded with a right-first time approach to all work but able to recognise when to request support
• Passionate, professional, with a ‘can-do’ attitude who works on own initiative or as a team towards agreed common goals.
• Results-oriented with a track record of success for achieving and exceeding goals
• Physical strength and dexterity to carry IT equipment and work in awkward or tight spaces

We make technology work so people can do great things.    

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.     

CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW’s goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.