United States onlyCD PROJEKT RED is looking for a Developer Support Programmer to join their team and contribute to supporting major AAA titles and their backend services. The responsibilities will cover day-to-day support to internal developers on our pipeline and build processes.
Requirements
- Act as the first point of contact for developers’ day-to-day questions, technical problems, and help requests around DevOps services and our pipeline tools.
- Resolve common issues independently while escalating complex issues to the appropriate teams.
- Create, maintain, and share documentation (FAQs, guides, best practices) to help development teams work more efficiently.
- Support teams through knowledge-sharing initiatives and proactive guidance.
- Deliver structured reporting to the team on dev (and live) service problems, recurring incidents, and areas for improvement.
- Collect and analyze user feedback to identify recurring issues, ensuring timely escalation and tracking.
Benefits
- Company-paid medical healthcare
- Free mental health support
- Paid leave
- 401K with employer matching
- Lifestyle Spending Account (LSA)
- Menstrual leave
- RED Parents Network
- Flexible working hours
- Trainings, lectures, and courses
- Welcome pack
Poland only
Canada only