Developer Support Programmer

CD PROJEKT RED is looking for a Developer Support Programmer to join their team and contribute to supporting major AAA titles and their backend services.

Requirements

• Act as the first point of contact for developers' day-to-day questions, technical problems, and help requests around DevOps services and our pipeline tools.
• Resolve common issues independently while escalating complex issues to the appropriate teams.
• Provide support - by way of features, prototypes, and communication- across the full technology stack, directly and indirectly related to the DevOps services and pipelines.
• Create, maintain, and share documentation (FAQs, guides, best practices) to help development teams work more efficiently.
• Support teams through knowledge-sharing initiatives and proactive guidance.
• Deliver structured reporting to the team on dev (and live) service problems, recurring incidents, and areas for improvement.
• Collect and analyze user feedback to identify recurring issues, ensuring timely escalation and tracking.
• Minimum 2 years experience in technical support/IT, DevOps, or software engineering environment.
• Hands-on involvement with ticketing systems, knowledge bases, or live service operations.
• Understanding of software development processes, version control systems (Perforce/Git), and build/deployment pipelines.
• Familiarity with DevOps practices, CI/CD pipelines, and cloud-based services.
• Troubleshooting and problem solving abilities across diverse tech stacks.
• Great communication skills with the ability to explain technical issues clearly.
• User-focused mindset with patience and empathy for end users.
• Ability to prioritize tasks, manage multiple requests, with frequent context switching.

Benefits

• Company-paid medical healthcare (dental, vision, and mental)
• Free mental health support, including access to counseling, psychiatric care, and a variety of well-being webinars.
• Paid leave — 26 days of vacation, 10 sick days, & 12 calendar holidays per year.
• RRSP with employer matching.
• Lifestyle Spending Account (LSA) – $100 per month to use towards fitness, wellness, internet, home office equipment, learning, streaming services, and more.
• Menstrual leave — employees who menstruate can take one extra day off when experiencing period pain.
• RED Parents Network — support for working parents, including childcare benefits, and family-friendly events.