Online Hub Assistant

Team

Retail

Location

Midsommer Norton (this is not a remote based role)

Work pattern

17.5 hours per week, the team are currently working Monday to Friday, this may change in the future

Salary

Up to £11,682.10 per year

Contract

9 month fixed term contract

We are the UK's largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them. Will you join us and make life better for cats?

Responsibilities of our Retail Online Hub Assistant:

• process and list donations on the donated online hub operation to maximize our donated online income stream
• work collaboratively with shop management and volunteers to deliver a robust operation and positive customer experience

About the Retail team:

we currently operate 75 shops across the country and an online trading operation for new and donated goods retail and trading play a key role in growing income and introducing new audiences to Cats Protection.

What we're looking for in our Retail Online Hub Assistant:

• experience of listing and selling items on online platforms (Professional or personal).
• good IT skills and confident using MS Office (Word, Excel, Outlook).
• ability to communicate effectively with employees written and verbal at all levels within and outside of the organisation.
• self-motivated with a flexible, positive, and resilient attitude.

What we can offer you:

• range of health benefits
• 26 days' annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing and much more, which you can learn about here

Interested?

Here's how to apply:

• Application closing date: 17th April 2026
• Virtual interview date: TBC

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you're enthusiastic about this opportunity but your experience doesn't align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.

If successful, your recruitment journey will include:

• anonymised application form virtual interview

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Please email if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.