United States onlyThe Manager, Product Design is a natural collaborator and design thinker who translates consumer and business needs into innovative, human-centered strategic artifacts and solutions. They solve problems based on research, data, and industry best practices with a strong focus on service design methods and omni-channel experiences.
Requirements
- Inform and drive an experience design strategy for a customer or associate-led experience program
- Work within and across multiple product teams to provide thought leadership and create intuitive and elegant product design solutions
- Communicate solutions to stakeholders and executives in a manner that simplifies complexity and generates excitement
- Lead and develop user experience research plans to understand consumer and associate needs, opportunities, and pain points
- Collect and synthesize qualitative and quantitative research to inform and validate design decisions
- Collaborate with Product Managers, Designers, Analysts and Developers throughout the discovery, design, and development process
- Create visual artifacts to articulate, inform and validate ideas with consumers and stakeholders
- Create and oversee the development of detailed design deliverables utilizing and contributing to the CarMax design language system and pattern library
- Stay current on all the tools, principles, and practices in product design, prototyping and development, and drive for continuous improvement
- Facilitate meetings and brainstorming sessions that are organized and productive
- Mentor and train junior members of the design team on industry and CarMax best practices
- Advocate for ambitious standards of excellence in providing delightful and rewarding user experiences, and proactively support the team in achieving them
Benefits
- 401k Matching
- Retirement Plan
- Tuition Reimbursement
- Relocation Assistance
