Customer Excellence Manager

Cargobase is seeking a Customer Excellence Manager to lead complex customer implementations, manage customer relationships, and drive platform adoption. The role involves mentoring junior team members, identifying process improvements, and partnering with the Lead on internal initiatives.

Requirements

• 4-6 years in post-sales roles covering implementation, onboarding, and customer ownership in B2B SaaS
• Proven ownership of complex customer implementations and high-impact accounts
• Experience acting as an escalation point and mentoring junior team members
• Logistics, supply chain, or B2B platform exposure is a plus
• Experience with CRM and ticketing tools (e.g. HubSpot, Zendesk)
• Familiarity with project management tools (e.g. Jira, Asana, RocketLane)
• Strong documentation habits (e.g. Confluence, internal knowledge bases)