United States onlyOverview
At Carenet, we foster collaboration, creativity and innovation. Our promises to our team members include empowering growth through trust, opportunity and accountability. We are looking for people who want to work with an entrepreneurial spirit and deliver market-leading performance!
If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient focused and enjoys interacting with patients, patient representatives, providers, pharmacies and more, then this may be the position for you. Did we mention this was a remote, work from home position?
Position Summary
Under immediate direction, maintains sound customer relationships by handling questions and concerns with speed, accuracy and professionalism. Provides timely response of customer inquiries up to and including schedule/cancel/reschedule/confirm appointments, prepare messages, review orders/referrals/recommendations, confirm and run insurance, contact provider/medical staff/office if needed, send messages, relay information and updates to patients from provider, and general information requests, etc., and all other aspects of a customer’s needs. A compassion-driven, self-motivated, high-performing healthcare representative is expected.
Responsibilities
- Assist multiple departments within the hospital system to include Family Medicine, Orthopedics, Pediatrics, Osteopathic Manipulative Medicine, 1st Care, Cardiology and Vascular
- Schedule/reschedule/cancel/confirm appointments such as new/established patients, echocardiograms, holter/event monitor, exercise stress tests, exercise stress echo, nuclear medicine stress, hospital/ER follow up, immunizations, procedures, pre-op, telehealth appointments, physicals, wellness exams, nurse visits, and office visits
- Handle questions, requests and concerns from customers such as patients, family members, facilities, and providers in accordance with policies and protocols
- Proficiently follow Carenet and client CRM call flow and articles on all customer interactions
- Accurately document all customer interactions Via management software
- Engage in clear and professional communication with internal and external contacts to ensure a positive member experience, according to established standards with attention to style, tone, and manner of communication
- Employ multitasking abilities to research customer issues, using available tools and resources to find effective solutions
- Can identify and understand customer needs; quickly gain customer trust and confidence while maintaining effective relationships with customers; takes appropriate actions to ensure customer needs are met and proactively searches for ways to increase customer satisfaction
- Manage through multiple and competing priorities
- Determines the appropriate process to accomplish tasks while eliminating roadblocks, changing work behavior as needed to accommodate changing demands
- Competency working in multiple systems, such as Carenet CRM, client(s) CRM, Teams, and Outlook
- Maintain consistent attendance to meet operational goals and support team productivity
- Ensure customer confidentiality and comply with HIPAA regulations and privacy standards
- Ability and willingness to cross-train on other products and clients
- Perform other duties and responsibilities, as assigned
- Participate in coaching sessions, while being open to all feedback provided to improve performance
Qualifications
We want you to be successful, so these are some of the qualifications required:
- High School diploma/GED or equivalent (will be validated during background check)
- Six or more months of general business experience, preferably in a customer service environment, or the equivalent in related work experience
- Strong communication skills via phone, email, chat, etc.
- Excellent customer services skills
- Excellent demonstration of caring, empathy and compassion
- General knowledge of Windows PC, Microsoft Outlook, Word and Excel, CIB, Teams, Tower, and BSA
- Flexible with work schedule
- Able to provide 2 monitors 22 inch each with both HDMI and Display ports
At Carenet Health, we value the expertise and dedication of our team members, and we are committed to offering an appealing compensation package. The wage for the Customer Service Representative is $16.00 per hour.
In addition, we offer a comprehensive benefits package that includes health, dental, and vision insurance, a 401(k) plan with company match, paid time off (PTO) and holidays, flexible spending accounts (FSAs), employee wellness programs, and career development opportunities.
Additional Information
Note: Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination.
Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal.
