Trainee Pension Administrators

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Job Description:

What you’ll be doing:

• Working towards the overall goals of the team in achieving excellent customer service in line with procedural and Service Level requirements, processing Change of Address, Name, Gone Aways, Outstanding premium letters and providing Valuation, Quotation and Projections, General Policy Details, General Policy Amendments / Corrections, Wakeup Packs / Ad-hoc Packs, Record Mismatch / Suspense corrections and dealing with Multiple Exception reports.
• Being available to answer member queries within the agreed SLA targets across multiple communication channels.
• Adhering to Quality Management Systems and complying with regulations and policies from Capita and relevant regulatory bodies.
• Taking ownership of personal and performance development undertaking all relevant training courses, including Mandatory e-learning, to improve and retain pensions and internal systems knowledge and capability.
• Identifying and reporting risks, complaints, and breaches immediately / within deadlines, to line management and/or the Operational Risk & Compliance Department.

What we’re looking for (ALL ESSENTIAL):

• Proven experience in administration, ideally within a pensions OR casework environment (must be evident on CV).
• Excellent numeracy skills, with a GCSE Grade C/4 or above (or equivalent) in both Maths and English.
• Proven experience in performing manual calculations with accuracy and confidence.
• Strong communication skills, including clear and professional written communication across various channels such as web chat.
• Excellent data entry skills, with the ability to work efficiently under pressure and meet tight deadlines.
• High level of accuracy and attention to detail, with a strong focus on quality.
• Confident in using a range of IT software, including Microsoft 365 applications.
• Organised and methodical approach to managing tasks and responsibilities.
• Positive and proactive attitude, with a genuine willingness to learn and grow.
• Able to work independently as well as collaboratively within a team.

As part of the screening process, you will be required to complete a Maths and English assessment

Proof of right to work checks

Due to updated legislation, how you complete ‘proof of right to work checks’ in the UK has changed.

• If you have a valid passport: a digital ID verification will be completed as part of your pre-employment checks.

• If you don’t have a valid passport, or you opt out of the digital ID verification process: you’ll need to travel to one of our designated Capita offices as part of your ID verification checks before we can confirm your start date. At the office, your ID will be checked and signed off by a designated manager.

Please note that you’ll need to complete your ID verification checks before you start your role with Capita. ID verification checks can be done by visiting one of the following Capita offices:

• Capita Park, Meadows Road, Wath Upon Dearne, Rotherham, S63 5DJ

• Hartshead House, 2 Cutlers Gate, Sheffield, S4 7TL

• Arlington Business Centre), Millshaw Park Lane, Leeds, LS11 0PA

• Chester Road, Preston Brook, Runcorn, WA7 3QA

• Tulketh Mill, Balcarres Road, Preston, PR2 2DY

• India Mill, Bolton Road, Darwen, BB3 1AE

• Glasgow Skypark, Elliot Square, Lancefield Quay, Glasgow, G3 8EP

About Capita Pensions Solutions

Capita Pension Solutions is one of the UK’s leading pension firms. We provide an unrivalled breath of services to over 450 schemes covering over 6 million members. Our team use their experience, insight, expertise, and latest technology to deliver personalised end to end solutions to meet all of our clients’ pension needs. Our services include pensions administration, data & remediation solutions, software, actuarial, investment, scheme management, and member communications.

What’s in it for you:

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave.
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more.
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email at reasonableadjustments@capita.com or call +44 7784 237318 and we’ll get back to you.

Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work .  For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

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