Senior Industrial Disease Handler

Job title:

Job Description:

What will you deliver:

• Expert handling of complex and high-value claims, including Mesothelioma cases.
• Definition and oversight of technical standards, including audits, quality checks, and regulatory compliance.
• Technical coaching and training—both one-to-one and group sessions—to enhance team capability.
• Technical representation in client meetings and a key point of contact for internal queries.
• Ownership of a personal caseload to maintain expertise and reduce litigation risk.
• Collaboration with Team Managers to build training plans and strengthen solicitor relationships.
• Input into technical decisions, audit outcomes, and regulatory advice.
• Oversight of recoveries, Third Party Rights investigations, and Technical MI reporting.
• Management of service providers and authority levels within the team.
• Handling of complaints and error tracking, including IDWCP troubleshooting.
• Investigate complaints and provide summary documents for SDD & client.

Who are we looking for?

Essential

• Experience in handling Mesothelioma complex cases
• Recent industrial disease claims handling experience
• Good understanding of medical and legal terminology
• Able to build good working relationships
• Good communication skills at all levels
• Able to achieve high standards of performance at all times
• Good IT skills
• Strong team player
• A commitment to learn and develop new skills

Desirable

• Previous experience of coaching, mentoring and training delivery
• Relevant professional qualification

What's in it for you?

• Competitive Salary: A remuneration package designed to be both competitive and rewarding.
• Permanent
• Working 37.5 hours across Monday to Friday – 9am to 5:30pm
• Remote but requirement to be able to commute to Manchester (Church Street) office when required

What will happen next:

• Choose ‘apply’ to submit a short application ensuring you add your contact number, email address and CV so we can reach you easily.
• The team will then reach out to discuss the role in more detail.

We’re truly committed to building a diverse and representative workforce and as part of our strategic plans we are aiming to accelerate gender and ethnic representation in leadership. As such we would particularly welcome applications from people who are female and/or are from Black, Asian and other ethnic minority backgrounds.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we’ll get back to you. 

Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work

For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

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