Learning Services Functional Lead

Design the Future of Learning Services for a Major Government Client. Lead the design of a fully modernised Learning Shared Service, shape how digital, AI, automation and modern learning technologies enhance employee capability, and ensure all learning journeys are seamless, inclusive, and aligned to GDS and accessibility standards.

Requirements

• 5-8 years' leadership experience in Learning & Development, shared services, or service design.
• Deep understanding of Learning operations, digital learning platforms, and workforce development.
• Ability to design scalable learning operating models across people, process, tech, and data.
• Stakeholder management and cross functional negotiation skills.
• Knowledge of GDS, accessibility, and learner experience best practice.
• Eligible for Security Clearance (Level 2).

Benefits

• Competitive salary
• Opportunity to shape a brand-new Learning Shared Service from blueprint to hypercare
• High visibility with senior Capita and client leadership across a major government transformation
• Modern digital ecosystem including ERP (Oracle Fusion Learn), automation, AI, and data driven learning insights
• End-to-end influence — operating model design, SOPs, testing, cutover rehearsal, and early life support
• Meaningful impact on capability development and compliance for a large, diverse workforce