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CapitaCA

Irish Speaking Customer Payments Advisor

Capita plc is a leading outsourcing and professional services company based in London, providing business process services driven by technology and data.

Capita

Employee count: 1001-5000

Ireland only

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Join Capita Ireland as a Customer Payment Advisor – Immediate Start! Deliver outstanding customer service, solve problems, and make a real difference in people’s day as a fluent Irish speaker in a dynamic team.

Requirements

  • Fluency in the Irish language
  • Previous experience working in similar environment and ideally within a customer collections role
  • Strong communication skills and the ability to build rapport with all callers
  • Excellent organisational skills
  • Ability to work to stringent customer service SLA’s and KPI’s
  • MS Excel skills
  • Excellent PC and data entry skills with the ability to use multiple systems at any one time
  • Proactive attitude with the ability and ambition to develop role in the future

Benefits

  • 22 days holidays plus bank holidays
  • Opportunity to buy additional holidays
  • Access to Wrkit – giving you access to Lifestyle Savings, Discounts on Learning Courses & Tailored Lifestyle plans to support your Wellbeing
  • Cost of eyecare vouchers for eye examinations and money towards glasses if required
  • Access to Capita pension scheme
  • Access to Employee Assistance Programme
  • Life Assurance Benefit
  • Cycle2Work Scheme

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

Ireland +/- 0 hours

About Capita

Learn more about Capita and their company culture.

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At the heart of what we do is a culture of collaboration and innovation. Capita plc is a leading provider of business process services, driven by data, technology, and people. Every day, our dedicated team of 41,000 colleagues helps transform and simplify the connections between government and citizens, businesses, and customers in a multitude of sectors. By leveraging our deep industry knowledge and cutting-edge technology, we strive to create better outcomes for clients and consumers alike.

Our commitment is not only to deliver exceptional services but also to empower our clients to meet the continually evolving challenges of today's world. In serving both public and private sectors, our solutions enhance service delivery across various domains including education, health, financial services, local government, and more. With operations in eight countries, we engage with clients primarily in the UK and Europe, ensuring our strategies are tailored to the unique landscapes of the communities we serve. At Capita, we embrace change, integrating digital transformation into our practices to improve productivity and overall service experience.

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Capita

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