India onlyJob Description
Understanding on Exchange Online, Skype for Business,
Active Directory and Active Directory Federation Services (ADFS), Directory Synchronization
Proven design, planning and implementation experience with Office 365
Hands-On Migration/Deployment experience to the O365 environment is preferred
User provisioning, monitoring, and mail box management
Assist with resolving client connectivity issues
Calendaring, free/busy, and Meeting Resources
Manage issues related to spam and malware filters, quarantine processes
Additional access via Outlook web access
(Automated) Mailbox archiving
Mailbox scanning and warning service (quota etc.)
Managing e-Mail aliases, distribution lists, public folders
Manage e-Mail and calendar delegations /sharing
Administration of Skype for Business Online (Good to have skill)
Manage entitlements and provisioning
Identify & resolve connectivity issues
Manage device policies and integration; such as with Surface Hubs
Analyse and resolve audio and video configurations
Manage policies covering standard feature sets (file transfer, recording, etc.)
Federation
Maintain federation with third parties
Work with third parties to establish federation based on policy
Enterprise Voice
Manage enterprise voice for Skype Online users
Manage and support connectivity with any on premise enterprise voice provider
Mail Routing
Internal SMTP routing and management
Support of external mail gateway (target state Symantec Cloud)
Manage gateway O365 security features to include spam, malware, quarantine processes
E-Discovering and Retention
Litigation hold and management
Management of archiving policies
Support of journaling policy and target data store
Management of data retention policies & Reporting
Service utilization and performance reports
Willingness to work in shifts
Self-driven and ability to work different teams across Capgemini or external vendors
Good analytical and troubleshooting skills (the ability to think logically through a problem)
Ability to prioritize tickets/work requests
Must have the initiative, tenacity, and commitment to see issues and problems through to resolution
Must be versatile and able to adjust to different target audiences
Primary Skills
Understanding on Exchange Online, Skype for Business,
Active Directory and Active Directory Federation Services (ADFS), Directory Synchronization
Proven design, planning and implementation experience with Office 365
Hands-On Migration/Deployment experience to the O365 environment is preferred
User provisioning, monitoring, and mail box management
Assist with resolving client connectivity issues
Secondary Skills
Self-driven and ability to work different teams across Capgemini or external vendors
Good analytical and troubleshooting skills (the ability to think logically through a problem)
Ability to prioritize tickets/work requests
Must have the initiative, tenacity, and commitment to see issues and problems through to resolution
Must be versatile and able to adjust to different target audiences
Brazil only
Mexico only
