IT - ServiceNow Coordinator

Mission

As a ServiceNow coordinator, you will optimize workflows and enhancing user experiences, will empower both end users and the support team. This role plays a key part in identifying root causes of system issues and implementing proactive solutions to prevent/minimize future occurences.

Responsibilities

Platform Administration & Optimization

• Configure, maintain, and enhance the ServiceNow platform, including ITSM, ITOM, ITBM, and Security Operations.
• Oversee upgrades, patches, and system releases while ensuring seamless business continuity.
• Develop and refine workflows, business rules, UI policies, scripts, and scheduled jobs for enhanced functionality.

Governance & Compliance

• Implement and enforce best practices in platform governance, access controls, and data integrity.
• Ensure adherence to IT security standards and ServiceNow policies.

Collaboration & Support

• Partner with IT and business stakeholders to understand requirements and continuously improve platform capabilities.
• Provide training, user support, and troubleshooting to resolve ServiceNow-related issues.
• Engage with third-party vendors and ServiceNow support for advanced issue resolution.

Performance Monitoring & Reporting

• Monitor system performance, identify potential inefficiencies, and optimize configurations.
• Develop reports and dashboards to support IT management decision-making.
• Requirements

Requirements

• 2+ years of hands-on experience as a ServiceNow Administrator.
• Expertise in ServiceNow architecture, configuration, and administration.
• Proficiency in key ServiceNow modules such as Incident, Problem, Change, Request, CMDB, and Asset Management.
• Strong Knowledge of JavaScript, Glide APIs, and ServiceNow scripting (business rules, UI scripts, client scripts).
• Familiarity with integrations using REST/SOAP APIs.
• ITIL Foundation certification is a plus.
• ServiceNow Administrator certification preferred.
• Analytical mindset with strong problem-solving skills and attention to detail.
• Tenacious: Proactively identifies issues, seeks long-term solutions, and continuously drives platform improvements.
• Authentic: Communicates transparently with stakeholders and provides reliable support to users.
• Multicultural: Collaborates effectively with diverse teams and adapts solutions to global business needs.
• Accountable: Takes ownership of system integrity, performance, and governance, ensuring compliance with best practices.