Vice President of Customer Insights

Welcome to Caesars Digital, the forefront of innovation in North America's gaming industry. As the largest gaming company on the continent, we are dedicated to extending Caesars renowned hospitality to our digital customers. Within our dynamic Customer Experience department, we are proud to house some of the brightest minds in the tech world. Our Sports Betting and iGaming products are constantly evolving to meet our customers’ needs, thanks to a proprietary platform built from the ground up. Fueled by a culture of autonomy and decisiveness, our team relentlessly pursues excellence through continuous improvement and data-driven product development.

Join us in charting the course for the next generation of Sports Betting and iGaming products as we grow our market share, working alongside like-minded superstars who thrive on innovation and excellence.

Our VP of Customer Insights will obsess over their customer and pride themselves on developing features their customers love. They are ca critical component of developing our strategies with their deep understanding of our customer behaviors, market trends, and data analysis to drive our business growth. They are natural leaders and compelling story tellers who inspire, are collaborative to their core, and acutely translate research into actionable strategies.

The VP, Customer Insights is a senior strategic leader responsible for optimizing the product development lifecycle, scaling operational excellence, and ensuring customer insights directly influence product strategy. This role sits at the intersection of operational rigor and customer understanding, enabling product teams to move faster, make better decisions, and consistently deliver solutions that meet validated market needs.

This leader drives process scalability fosters cross-functional alignment and builds a customer-centric culture that fuels product-led growth. They own the systems, insights, and organizational structures that reduce operational bottlenecks and strengthen product market fit across the portfolio.