Operations Coordinator

This is a remote position.

Candidate-facing description: Join a dynamic electrical and security services company where you’ll play a pivotal role in streamlining operations and enhancing customer experience. This position offers the unique opportunity to own and optimize core business processes while working with modern systems and technologies. You’ll be empowered to make meaningful improvements to workflows while ensuring exceptional service delivery. For the right candidate, this role provides significant autonomy and the chance to directly impact business success through systematic improvements and customer-centric operations.

Responsibilities:

• Manage end-to-end job lifecycle in AeroFlow including scheduling, documentation, and financial tracking
  
• Process and audit completed jobs, ensuring all required information (photos, notes, materials) is properly documented
  
• Create and send invoices within 4 business hours of job completion
  
• Coordinate client communications and maintain high service standards
  
• Monitor and manage accounts receivable/payable processes
  
• Implement and maintain customer feedback and review systems
  
• Document and optimize operational processes and workflows
  
• Ensure compliance with job documentation requirements
  
• Coordinate scheduling and resource allocation
  
• Maintain and update core business systems and processes
  
• Generate and review monthly financial reports
  
• Manage customer service communications across multiple channels
  
• Send and track customer satisfaction surveys and review requests
  
• Audit job profitability and maintain accurate cost tracking
  

Requirements

• Strong proficiency with business management software, particularly AeroFlow
  
• Excellent attention to detail and process orientation
  
• Strong written and verbal communication skills
  
• Experience in operations coordination or similar administrative role
  
• Ability to manage multiple priorities and meet tight deadlines
  
• Problem-solving mindset with focus on process improvement
  
• Understanding of basic accounting principles and job costing
  
• Commitment to maintaining high quality customer service standards
  
• Self-motivated with ability to work independently
  
• Experience with documentation and process improvement
  

Scopes:

• Client Communications and Lead Management
  • Response time within 4 business hours
    
  • Maintain consistent customer experience
    
  • Manage real-time chat and communications
    
  • Track client satisfaction metrics
    
• Finance and Compliance
  • Job costing and profitability tracking
    
  • Invoice processing and accounts management
    
  • Compliance documentation
    
  • Monthly financial reporting
    
• Operations and Scheduling
  • Resource allocation
    
  • Job scheduling optimization
    
  • Team coordination
    
  • Workflow management
    
• Systems and Process Management
  • Document and maintain SOPs
    
  • Process improvement and optimization
    
  • Systems integration management
    
  • Training documentation maintenance