IT Network Support (Freelance)

Essential Duties (include but not limited to)

• Support usersconnecting to corporate networks, including assisting and coordinating accessto:
  
• LAN services(file, print, and core LAN resources)
  
• WAN connectivity
  
• Correct LANsegments / VLAN access (as directed)
  
• Provide networkprinter/scanner connectivity support including:
  
• Deviceconfiguration
  
• IP addressing
  
• Direct TCP/IPprinting/output setup
  
• Provide warrantyand break/fix support for networked printers and scanners.
  
• Create, change,and remove printer configurations and queues based on requests and SLArequirements.
  
• Support wirelessconnectivity and end-user network troubleshooting (where applicable).
  
• Provide onsite operational andtechnical support to Authorized Users, meeting specified SLAs.
  
• Resolve incidents and problemsrelated to EUC equipment (desktops, laptops, monitors, peripherals).
  
• Perform reactive troubleshootingto identify root causes, restore service quickly, and reduce repeat incidents.
  
• Install, upgrade, configure,repair, and replace EUC hardware and associated peripherals.
  
• Provide software break/fix,reinstallation, and remediation support for end users.
  
• Support non-warranty assetreplacement and coordinate required parts/logistics where applicable.
  
• Provide mobile device repair andmaintenance support (where within scope).
  

VIP & Executive Support

• Provide VIP support for equipmentincluding (but not limited to):
  
• Desktop and mobile devices
  
• Display screens, video systems,docking stations
  
• Communication devices
  
• Direct-attached printers, localprinters, scanners
  
• Wireless networking accessoriesand endpoints
  
• Support usersconnecting to corporate networks, including assisting and coordinating accessto:
  
• LAN services(file, print, and core LAN resources)
  
• WAN connectivity
  

Documentation, Communication &Reporting

• Use the problemmanagement/ticketing database to track, update, and close tickets with completenotes.
  
• Provide regular, accurate, andtimely feedback on customer requirements and onsite findings.
  
• Maintain timely communication withsales, operations, and branch office personnel as required.
  
• Communicate technical informationclearly to both technical and non-technical stakeholders.
  
• Provide deskside support servicesas assigned.
  

Requirements

Experience

• 4+ years of relevant onsite ITsupport experience (Desktop Support L2 / EUC / Network Support).
  
• Technical Skills
  
• Strong Windows desktop supportexperience, including:
  
• Installing, upgrading, andmigrating to Windows 11
  
• Deploying Windows 11 in enterpriseenvironments
  
• Monitoring and maintaining Windows10 endpoints
  
• Configuring hardware, drivers, andenterprise applications
  

Imaging and migration tools:

• Imaging: Ghost, MDT (orequivalent)
  
• Backup/Migration: USMT (orequivalent)
  
• Solid troubleshooting in:
  
• Network connectivity, Laptops,desktops, Printers/scanners (local and network), queue creation, TCP/IPprinting
  

Language

Able to communicate effectively inEnglish + local language (written and spoken), minimum B2.