United States onlyThe Manager, Data Quality & Reliability leads the technical execution and operationalization of enterprise data quality and reliability capabilities within the Data Platform organization. This role ensures data assets are accurate, consistent, reliable, and continuously monitored across the data lifecycle, enabling trusted data at scale to support analytics, reporting, and business decision-making.
Key Responsibilities
Lead the implementation and ongoing operation of data quality and reliability frameworks across data ingestion, transformation, and curated data layers.
Establish and manage processes for data quality issue intake, triage, root cause analysis, remediation coordination, and closure.
Define and operationalize technical data quality checks, thresholds, and monitoring standards in partnership with data and platform engineering teams.
Partner with Platform Engineering to leverage observability signals related to data freshness, volume, schema changes, and pipeline health.
Oversee and optimize the use of data quality, governance, and observability tools (e.g., Dataplex, Datafold, Atlan, or similar platforms).
Ensure data quality and reliability practices are embedded by design into pipelines, integrations, and transformation workflows.
Collaborate with BI & Analytics teams to ensure dashboards, reports, and metrics are built on reliable and trusted data foundations.
Serve as the primary IT execution owner for data quality, aligned with business-led data governance and stewardship models.
Track, measure, and report improvements in data quality, reliability, and issue resolution effectiveness.
Lead, coach, and develop team members supporting data quality and reliability initiatives.
Education & Experience
Bachelor’s degree in Information Systems, Computer Science, Data Management, or a related field.
Minimum of 10 years of professional experience in data, analytics, or technology-related functions.
At least 5 years of experience focused on data quality, data management, or data reliability within enterprise data platforms.
Skills & Competencies
Strong understanding of data lifecycle concepts, pipeline-based architectures, and quality-by-design principles.
Hands-on experience implementing and operating data quality and observability tooling in production environments.
Proficiency in SQL, with the ability to trace, validate, and diagnose data issues across complex systems.
Strong analytical, problem-solving, and operational execution skills.
Proven ability to lead cross-functional collaboration and communicate technical data issues in clear business terms.
Experience managing and developing technical team members.
Preferred Qualifications
Experience with cloud-based data platforms, particularly Google Cloud Platform (GCP).
Hands-on experience with BigQuery and its integration with data quality and governance tools.
Familiarity with tools such as Dataplex, Datafold, Atlan, Informatica Data Quality, or similar platforms.
Experience in telecommunications, fiber, or related industries, including customer, network, or billing data domains.
Experience partnering with business data governance or data stewardship teams.
Physical Demands & Work Conditions
Primarily office-based or remote office environment with regular use of a computer and standard office equipment.
Minimal physical demands; occasional meetings or travel may be required.
Standard business hours; additional hours may be required based on project needs.
WHY JOIN US?
We aspire to contemporary ways of working.
Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.
We offer competitive compensation and comprehensive benefits.
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.
Inclusion and belonging are at the center of our grounding belief in Being Real.
When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.
Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process.
For all applicants, please take a moment to review our Privacy Notices:
- Brightspeed’s Privacy Notice for California Residents
- Brightspeed’s Privacy Notice
At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.
Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.
Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.
