United States onlyBrightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD).
When you work at Brightree, it’s more than just a job. You’ll be part of a team that’s driving innovation and leading the way in cloud-based patient management software.
The technology allows us to provide the tools for better outcomes but at our heart, we’re really about people. We strive to positively impact our customers’ businesses and the lives of patients every single day.
The RCM Implementation Specialist is responsible for the successful implementation of RCM services with multiple new customers simultaneously. To deliver this, the Specialist partners with the Brightree Implementation Team, RCM Sales Team, RCM Operations Teams, RCM Customer Experience Managers, and the customer. The Specialist trains the customer on RCM processes to ensure successful communication between teams regarding customer-specific requirements, while also monitoring the customer’s business performance as it relates to RCM. This position must be an expert on RCM billing and display a high level of professionalism while working in a fast-paced environment. The Specialist maintains ownership of the customer relationship through the turnover of support to the Customer Experience Manager. The Specialist will analyze, identify, and help resolve process and software issues related to correct billing procedures with the objective of improving the efficiency and accuracy of RCM customer’s claims and AR values reported. The Specialist should be a team player who can communicate effectively via verbal and written communication with customers and internal RCM teams to troubleshoot billing and process scenarios with the team.
Let’s talk about Responsibilities
Deliver a successful RCM services implementation to customers
Define and drive the completion of key components required for customers to go-live with RCM services
Lead the full implementation process from the Sales Team to RCM go-live
Participate in specific training calls with BMS Implementation Team
Ensure customers have required modules in place for a successful go-live with RCM services.
Manage onboarding handoff from Sales Team
Ensure that we have received complete Onboarding Order Forms signed by customer.
Conduct customer status analysis and conduct follow-up calls with customer to define and complete next steps
Verify correct database configuration
Conduct Onboarding Focus Calls with customer – AR, Confirmation, Adjustments/Refunds, Posting, Intake
Analyse Brightree system configuration and price tables for accuracy and propose changes and/or updates to fee schedules, insurance settings, and/or site settings
Partner with RCM teams to facilitate implementation of effective policies, processes, and internal controls to comply with new or changing requirements
Validate customer go-live readiness
Prepare and submit initial customer-specific reports as needed o Guide customer through go-live process
Transition customer to Customer Experience Team for account management
Ensure adherence to objectives, operating policies and procedures, and strategic action plans for achieving goals
Implement and adhere to policies, procedures, and systems within the Brightree systems
Let’s talk about Qualifications and Experience
High school diploma, college coursework a plus
3-5 years of healthcare billing and/or RCM experience
Knowledge of DME billing
Knowledge of Brightree platform
Minimum of two years customer service experience
High proficiency with MS Office Suite; expert Excel skills
Proficiency with Salesforce, SharePoint, and Smartsheet
Advanced proficiency with Microsoft Excel
Project Management background
Ability to solve issues quickly and effectively through a methodical, systematic approach
Passionate about customer service with strong problem-solving skills focused on identifying and putting in place solutions for customers
Excellent attention to detail and the understanding of how to investigate and trouble-shoot pricing issues and find workarounds to those issues
Quick learner with a strong dedication and commitment level to a positive customer experience
Strong interpersonal, communication, and customer service skills with the ability to resolve challenging issues promptly
Ability to manage multiple concurrent priorities and meet deadlines
Strong data analysis techniques and standard database query skills
Strong supervisory acumen in setting team directions and aligning team goals around business plans
An effective communicator with strong oral, written, and persuasive skills with the capability to deal with people at all levels in an organization
Exceptional organizational skills with a high level of attention to detail and the ability to multi-task
Proficiency with Teams meeting functionality
Ability to travel 15% to customer sites as needed
We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.
Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.
At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $62,000 - $78,000
For remote positions located outside of the US, pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills.
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!We commit to respond to every applicant.
