Spanish Bilingual: Customer Service (Social-First Customer Care Specialist)

As a Social-First Customer Care Specialist, you will be the first point of contact for users across social channels (public comments and DMs) and email. You’ll support customers of a leading digital subscription-based product suite and help maintain a positive brand presence by responding to customer questions, resolving issues, and escalating when needed.

Requirements

• A High School Diploma or equivalent
• 2+ years of experience in social care, community management, CX support, or digital customer service
• Strong verbal communication & writing skills (friendly, clear, and socially native)
• Comfort handling customer issues like billing, subscriptions, access problems, and troubleshooting
• Calm under pressure and confident in high-visibility comment sections
• Organized, accountable, and consistent
• Fluent in English both written and oral
• Near native Fluency in Portuguese & Spanish
• General knowledge and interest in various social media platforms
• A personal PC/Laptop with working webcam
• A good working home environment with a stable internet connection
• The ability to work an 8-hour shift on a rotating shift schedule

Benefits

• 100% Remote position
• Continuous learning experience & career growth opportunities
• Competitive compensation based on location market rates
• A great opportunity to work with some of the world’s coolest and most innovative brands
• A welcoming environment where even your feedback and suggestions are all being taken into consideration
• Enjoy working in a diverse & global team environment - BrickBrands team members come from different backgrounds