Account Manager

We're looking for an Account Manager to join our dynamic team. As Account Manager, you will be responsible for the commercial and operational relationship with customers from the iGaming industry to maximize the game portfolio and actively seek new opportunities.

Requirements

• Serve as the primary point of contact for commercial support, assisting highly strategic customers
• Create and oversee detailed account plans to drive specific business objectives and meet KPIs
• Identify opportunities and develop strategies to increase revenue and margins from customers
• Collaborate with customers and internal teams to triage and raise software issues
• Build and maintain strong, long-term relationships with customers while spotting and pursuing new business development opportunities
• Monitor operator performance closely by regularly reviewing key KPIs
• Support the Sales team with commercial activities
• Address daily queries and resolve commercial issues raised by operators
• Act as the main liaison for operators on all day-to-day commercial matters
• Forecast and track key account metrics with accuracy to support business goals
• Maintain working knowledge of competitors and industry trends
• Contribute new ideas on how to improve the Bragg offering
• Identify solutions and improve processes to reduce support costs

Benefits

• Competitive compensation (based on your experience)
• Remote work model
• Educational learning opportunities
• Team buildings, and informal gatherings