CA and US onlyBonterra is hiring a Director of Customer Success to lead a team that works directly with Case Management customers across the full customer lifecycle, with a focus on improving customer value, retention, and expansion.
Requirements
- Experience in a Customer Success managerial role responsible for revenue retention within a SaaS environment serving Small-to-Medium-Business (SMB) and Mid-Market customers
- Demonstrated ability to build and execute retention strategies at the portfolio level
- Proven ability to build and operate Scaled or Tech-Touch CS models, including customer segmentation frameworks
- Strong people management skills and experience leading teams through organizational change
- Professional-grade communication and presentation skills
- Effective organizational change management skills
- Superior technology skills, especially with applications across the CS tech stack
Benefits
- Comprehensive benefits package
- Bonuses, incentives, equity, and a comprehensive benefits program
United States