Support Engineer - Escalation Management

Blueprint is a technology solutions firm that helps organizations unlock value from existing assets by leveraging cutting-edge technology. They're looking for a Support Engineer - Escalation Management to manage high-priority customer escalations and ensure structured incident management processes are followed.

Requirements

• United States citizenship with an active, valid U.S. passport
• Minimum of 7 years of experience in the technology industry, customer service, support operations, or a related field
• Strong familiarity with enterprise software platforms and terminology
• Demonstrated ability to manage high-pressure situations with professionalism and sound judgment
• Exceptional written and verbal communication skills, including executive-level summaries

Benefits

• Medical, dental, and vision coverage
• Flexible Spending Account
• 401k program
• Competitive PTO offerings
• Parental Leave
• Opportunities for professional growth and development