United States onlyThe Inside Sales Representative (ISR) plays a critical role in supporting the sales organization by managing quoting, vendor coordination, renewals, and customer engagement throughout the sales lifecycle. This role partners closely with Account Executives (AEs), vendors, and internal teams to ensure accurate, timely, and customer-focused sales support in a fast-paced technology environment. The ideal candidate is detail-oriented, highly organized, comfortable with technology products and vendors, and motivated to contribute to team success and customer satisfaction.
Key Responsibilities
Essential Functions & Responsibilities:
- Partner with Account Executives to support new business, renewals, and expansion opportunities.
- Prepare, manage, and deliver accurate quotes for hardware, software, subscriptions, and services.
- Assist with opportunity management, deal tracking, and sales documentation in CRM systems.
- Support deal registration, pricing approvals, and vendor programs as required.
- Work with technology vendors (e.g., Cisco, HPE, Dell, Lenovo, Microsoft, etc.) to obtain pricing, availability, and product information
- Identify suitable product alternatives for discontinued or constrained items
- Track lead times, supply chain constraints, and communicate updates to sales teams and customers
- Communicate professionally with customers via email and phone regarding quotes, renewals, licensing, and order status
- Coordinate with Operations, Finance, and Sales Operations to ensure smooth order fulfillment
Skills, Knowledge and Expertise
- Required
- Excellent verbal and written communication skills.
- Prior successful experience as an ISR or prior successful technology support experience.
- Excellent organizational and time management skills.
- Excellent customer service skills.
- Able to work collaboratively as part of a sales team.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
- Proficiency with CRM systems (Salesforce or similar) and Microsoft Office.
Preferred
- BS Degree in Business or a technology-related field preferred
- Experience working with major technology vendors and distributors
- Understanding of deal registration, licensing, and subscription-based sales models
- Ability to interpret quotes, part numbers, SKUs, and pricing structures
- Collaborative mindset and desire to grow within a sales organization
Work Environment:
- Collaborative team environment with strong AE/ISR partnership
- Remote with some local office presence
- Occasional travel (approximately 15%)
- Exposure to leading technology solutions and vendors
Canada only