Turkey onlyWe are seeking an exceptional Customer Support Engineer to join our remote team, providing advanced troubleshooting and resolution of complex technical issues for our enterprise and MSSP customers.
Requirements
- 5+ years of experience providing tier 2/3 technical support
- Bachelor's degree or above in Computer Engineering, Computer Science, or related technical field
- Fluent in English
- Experience in scripting languages (such as Bash, Python...)
- Knowledge of Linux, Windows, and MacOS operating systems
- Experience using and configuring ticket management systems like Zendesk, JIRA Service Desk, Freshdesk
- Knowledge of cyber security technologies at the network and application layers
- An understanding of Software Development processes
- Ability to apply critical thinking and problem-solving skills to assess complex technical situations
- Proven experience and ability to communicate with customers professionally and empathetically
- Ability to clearly explain technical concepts to customers
- Eager to stay up-to-date with industry trends, technologies, and product updates
Benefits
- 28 days holiday allowance
- Wellbeing days
- Birthday off
- Private medical insurance for you and your family
- Home office setup support
- Great opportunities for growth and development
- Sodexo meal card
- Entertainment allowance - Netflix / Spotify
BA, IN + 5 more
