Customer Success Manager

We are hiring a Customer Success Manager to own a portfolio of US enterprise security customers and deliver strategic and commercial success, with real revenue accountability, executive exposure, and direct impact on retention and expansion performance.

Requirements

• Previous experience in Customer Success, Technical Account Management, or Enterprise SaaS roles with revenue accountability.
• Demonstrated ownership of renewal and expansion targets.
• Experience partnering with cybersecurity, IT, or security operations teams preferred.
• Experience managing complex, multi-stakeholder enterprise accounts.

Benefits

• Direct impact on revenue performance and customer retention.
• A mission-driven environment at the forefront of cybersecurity innovation.
• A culture built on ownership, speed, and accountability.
• Fully remote, flexible working.
• 28 days annual leave + wellbeing days + your birthday off.
• Private medical insurance, including family cover.
• 401K.
• Home office setup support.
• Wellbeing support through Oli
• Monthly entertainment and wellbeing allowances.
• Annual company meet up abroad.