Support Operations Engineer

Operations Support Engineer

BillingPlatform is an industry-leading, fast-growing SaaS company. Our decision to build a world-class revenue lifecycle management platform was driven by the belief that all industries face disruption with respect to how they monetize goods and services. Leveraging successful years of product development and customer feedback, and partnering with leading private equity partner Columbia Capital, we built the industry's most powerful, cloud-based revenue management platform able to automate the entire workflow from quote to cash (CPQ, mediation, billing, invoicing, revenue recognition, payment, and collections), providing enterprises a flexible and scalable platform to monetize the customer relationship using virtually any variable.

We have achieved remarkable recognition in the industry, having been listed on the Deloitte Tech Fast 500 as one of the fastest-growing companies in North America for four consecutive years and ranked on the Inc. 5000 for three years running. In 2023, we were recognized in the Forrester Wave as the leader in SaaS Recurring Billing Solutions, received the highest overall rating in the MGI 360™' Ratings report for agile billing, named the overall leader in Ventana Research's Subscription Value Index, honored with the 2023 CODiE award for Best Subscription Billing Solution, won Gold in the 13th Annual Best in Biz Awards for Enterprise Financial Software Product of the Year, along with several other awards. Our reputation as a leader is further endorsed by industry analysts and Fortune 500 companies.

At BillingPlatform, our values-based culture centers around collaboration, innovation, and transparency. We seek bright, enthusiastic, and creative professionals looking to be part of an incredible team focused on challenging the status quo and driving transformational value to customers.

Requirements

Responsibilities

• Review cases escalated to Engineering staff to ensure their involvement is necessary
• Perform preliminary technical troubleshooting of escalated issues
• Analyze performance issues using a myriad of tools, bash, Oracle session monitor, AWS consoles, and server-based log files
• Identify additional application-level monitoring opportunities to prevent and identify future issues
• Utilize monitoring tools to keep them up-to-date and relevant
• Identify areas of improvement in existing processes, from issue reporting to issue handling
• Gain intimate familiarity with BillingPlatform’s applications
• Facilitate root cause identification to interested parties
• Familiarize yourself with the number of technologies in the software stack utilized by BillingPlatform
• Help aggregate and document useful troubleshooting results and information to help expedite downstream development work
• Assist in recruiting, interviewing, and hiring for your team

Qualifications

• 4 years of experience in relevant position
• Familiarity with popular software products such as Linux, Oracle, NGINX, Tomcat, Zabbix, Docker
• Ability to communicate effectively
• Ability to balance and prioritize incoming requests
• Ability to translate complex concepts to more simple explanations
• Great investigative skills, being able to trace problems from symptom to cause
• Desire to expand your knowledge in the IT field

Benefits

• Join one of the fastest-growing companies in the United States
• Receive competitive compensation that includes a robust benefits package—medical, dental, vision, LTD, HSA, FSA, free virtual mental health counseling, and many perks related to health and wellness provided by our medical carriers
• Medical insurance coverage is effective on the first day of employment
• 401(k) match that is 100% immediately vested
• Discretionary and charitable time off program
• Home office setup allowance

The base salary range for this position is $90,000 - $120,000 per year, depending on job-related knowledge, skills, experience, and market location. Salary information is provided per state regulations in CA, CO, NY, and WA.

BillingPlatform provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.