Renewal Specialist I (51089)

Job Details

Renewal Specialist - Onsite

At BH Management Services, we are committed to creating value. We acquire, improve and manage apartment communities, and our success in this endeavor is evidenced by our growth from a start-up firm in 1993 to one of the largest multi-family management companies in the nation. BH understands that great customer service is what keeps residents satisfied, and that great service comes from engaged, happy and well-trained team members. In 2018 and 2017, BH was ranked as one of FORTUNE magazine and Great Place to Work’s "Best Workplaces for Women." BH was also ranked in 2018 and 2020 as one of the "Best Workplaces for Millennials.” In addition, in 2019, BH was named to the 100 “Best Workplaces for Diversity.” We continue to recognize that we are only as strong as each individual employee and we value our employees by providing a strong benefit package:

• 3 Weeks of Paid Time Off
• Medical/ Dental/ Vision
• 401(k) + company match
• Birthday Paid Day Off
• BH Gives Back (Paid Volunteer Time Off)
• 12 Paid Holidays
• BH Paid Leave
• Sabbatical
• Education Reimbursement
• Employee Assistance Program

Renewal Specialist - Onsite

Reporting to the Manager of Renewals, the Renewal Specialist I is responsible for assisting the onsite teams and the Performance Analyst with the generation, distribution, consultation, and follow-up for renewal offers to each site in their portfolio. Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner.

Essential Job Functions:

• Maintains an assigned portfolio of communities, overseeing all renewal communications and accurate lease executions.
• Creates and distributes renewal letters within legally required timeframes for assigned portfolio.
• Adheres to follow- up process and workflow with residents to ensure that renewals are signed in a deadline driven manner.
• Personally responds to and address resident questions regarding renewal offers and other resident questions and/or concerns within 24-48 business hours.
• Identify and escalate property/portfolio risks.
• Exhibits strong commitment to the service needs of the internal and external customer.
• Leads regularly scheduled renewal review calls with Community Managers, Regional Managers, Performance Analysts, and clients.
• Assist the onsite team in understanding the client directives for occupancy and rent growth and translating that directive to renewal performance.
• Assist the Performance Analyst in understanding the client directives for occupancy and rent growth and translating that directive to renewal settings and generation.
• Creates and maintains efficient documentation for decision-making.
• Provides coverage assistance of other team members as needed.
• Ensures data consistency and helps monitor integrity of data.
• Provides feedback and assists with client focused narrative surrounding monthly and quarterly reporting for portfolio.
• Participates in the analysis, testing and deployment of system changes including upgrades and new product testing.
• Represents the company in a professional and courteous manner.
• Coordinates the needs of multiple departments.
• Other duties as assigned.
  

Minimum Qualifications/Skills:

• Understanding of asset performance
• Proficiency in MS Excel, Word, PowerPoint and Outlook
• Strong customer service skills
• Strong analysis and reporting skills
• Strong verbal and written communication skills
• Ability to thrive in a fast-paced environment
• Ability to problem solve independently using the 1-3-1 method
• Ability to work with a diverse group of people and customers

Desired Qualifications/Skills:

• 1-2 years of property management experience
• Associate’s or bachelor’s degree in Communications, Business Administration, Finance, Real Estate or related field
• Proficient Knowledge of Monday.com

Work Schedule:8am-5pm, Monday-Friday, or as needed to meet business needs.

BH/B.HOM is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH/B.HOM a better place to work and live.