Account Strategist / Account Manager

And now we're looking for a driven Account Strategist - someone who takes full ownership of client relationships and delivers results that actually move businesses forward.

The Role

As an Account Strategist at Belkins, you own the relationship end to end. You build the strategy, manage the client, align the internal team, and make sure the numbers move. You'll carry 10 – 15 live client accounts simultaneously, each with their own goals, blockers, and stakeholders.

You're not a coordinator. You're the person who decides what happens next, and makes it happen.

Every week, you'll navigate demanding client conversations, translate data into strategy, and lead a pod of SDRs in a pair with the Delivery Lead toward ambitious KPIs.

If you're energized by that kind of ownership and thrive in high-volume, client-facing environments, this role was built for you.

What you'll be doing

- Owning 10–15 client accounts simultaneously: communication, health, risk management, retention, and upsells.

- Building high-level outbound omnichannel strategies for each client. Ensure smooth performance, identify blockers, and suggest rectification strategies.

- Running 3–4 client calls per day. Status updates, strategy sessions, difficult conversations, and showing up fully to every one of them.

- Leading the internal pod (which consists of SDRs, Delivery Lead, Content Specialist) toward client KPIs, not just reporting on them.

- Managing escalation when results fall short: looping in the Training Manager and Delivery Lead, driving alignment, not just flagging issues.

- Balancing individual and team KPIs (50%/50%) and being accountable for both.

What you bring

- 3+ years in account management, client success, or B2B lead generation — with at least 5 concurrent projects under your belt, ideally 10+

- Proven full ownership of account health and results, coordination, support, and actual accountability.

- Experience managing stakeholders on both sides: clients with high expectations and internal teams you need to motivate, not just update.

- The ability to stay composed in difficult client conversations and turn conflict into productive insight.

- Well-developed time-management framework. There are no fixed hours here, and when priorities slip, 15 clients will feel the impact.

- Native or C2 English, written and spoken

- Familiarity with outreach tools and CRM is a plus (we use Reply, Nooks, Planhat, HubSpot, Expandi, Slack, Gmail, OpenAI, Claude)

What's special about working at Belkins

- You'll work at the #1 lead generation agency — not a single-product company. Every quarter brings new industries, new challenges, new tactics.

- Every action that moves a client forward is recognized and rewarded.

- You'll have full autonomy over how you work and a senior AM alongside you during the onboarding period to set you up for success.

- There's a real growth path: AM is already a senior role, and strong performers grow into Tribe Lead as the company scales.

- For every client, you work within a dedicated pod: SDRs, Researchers, a Delivery Lead, Content Specialist, soyou're never alone, and always learning.

You're our kind of person if you

- Are truly energised by talking to people — not just tolerant of it. Three to four client calls a day should recharge you, not drain you.

- Can hold structure across a high volume of relationships without being micromanaged.

- Read the room and adjust your tone, message, and approach before a situation becomes a problem.

- Are proactive about improving processes, not just executing them.

- Believe the best AM is the one who already knows what the client is about to complain about and has already fixed it.

What to expect in our process

- Screening call with Inna (TA Specialist) (30–45 min) — a conversation about your background, motivation, and fit

- Test assignment — a practical case to see how you think about account health, risk, and client communication

- Interview with Yurii (Head of Account Management) (60 min) — competency deep-dive + role-play scenario

- Final interview with Heads & Culture (45–60 min) — leadership alignment and the bigger picture