beehiiv is the all-in-one newsletter and creator platform powering the next generation of media companies and independent voices. We help creators and businesses launch, grow, and monetize newsletters—now serving tens of thousands of publishers and reaching hundreds of millions of readers monthly. With $20M+ ARR, 100% YoY growth, and a newly expanded product suite (ad network, website builder, paid tiers), we’re entering our next phase of hypergrowth.
We’re looking for an Implementation Specialist to own the customer onboarding end-to-end. This is a foundational, hands-on role responsible for scoping onboarding, setting expectations, and executing account setup to get customers live quickly and correctly. You’ll work closely with Solutions Engineering and Customer Success while helping define how onboarding scales over time.
Ideally, you’ll have:
- 4+ years of experience in Email Ops, Marketing Ops, or previous SaaS onboarding experience
- Hands-on experience building email templates and or no-code / low-code web builders
- Working knowledge of HTML/CSS (editing, debugging, light customization)
- Experience configuring automations, triggers, and workflows
- Strong understanding of subscriber data models, custom fields, and CSV hygiene
- Experience with onboarding customers onto ESPs or marketing platforms
Key attributes:
- Strong operator who can both plan and execute
- Comfortable being customer-facing and hands-on
- Able to set clear expectations and enforce scope
- Comfortable operating in ambiguity and building processes from scratch
- Clear, concise communicator with strong project ownership
What you’ll be responsible for:
- Scope and manage customer onboarding timelines and deliverables
- Serve as the primary Implementation lead during onboarding
- Recreate and configure customer email templates based on provided examples
- Configure automations, triggers, and standard workflows
- Create and manage custom fields, segments, and preferences (within platform constraints) based on customers' provided data
- Support subscriber uploads and validate data structure
- Configure welcome and unsubscribe surveys and map responses to custom fields
- Identify when requirements fall outside the standard onboarding scope and set expectations accordingly
- Partner with internal teams to ensure a smooth go-live and handoff to Customer Success
Why this role might be for you:
- You enjoy owning work end-to-end, from planning to execution.
- You like being close to customers and improving the implementation/onboarding process.
- You’re excited to help define and shape an onboarding function.
- You thrive in fast-moving and high-growth environments.
- You value clear scope, strong process, and clean execution.
Why this role might not be for you:
- You prefer narrowly defined roles with limited customer interaction.
- You want to focus exclusively on strategy or exclusively on execution.
- You’re uncomfortable setting boundaries or saying no to scope creep.
- You prefer slow-moving or highly structured environments.
Why beehiiv?
- Bias towards action: Our first impulse is to act. We don’t get bogged down in unnecessary processes or bullsh**t. Perfection is the enemy of progress.
- Ownership mentality: This company is ours. We go the extra mile because that’s what owners do. Every day, people step up to take on tasks outside of their responsibilities and do whatever it takes for us to succeed.
- Building is in our DNA:We are obsessed with improving every aspect of our platform (and ourselves). Whether it’s our product, support, or partnerships, we never stop working to improve it.
- We answer to our users:Nothing matters more than serving our users. If our users fail, we fail.
- Ego comes second, but winning comes first: We put our egos aside to work collaboratively and build something special. It doesn't matter who's idea or who's vision, we're here to create the best outcome. We're here to win.
We'll take care of you:
- Competitive Salary
- Stock Options
- Health, Dental, and Vision Insurance
- 401(k) employer match
- Unlimited PTO (mandatory 10 days per year minimum)
- Annual in-person team retreat
- Unlimited book budget
- Monthly Wellness Days (every third Friday of the month!)
United States
