Consultor Creación Mesa de Ayuda

We are looking for a Help Desk Creation Consultant to design the operational model of a technical-functional help desk.

Requirements

• Professional in Systems Engineering, Industrial Engineering, Business Administration or related fields.
• Postgraduate in Service Management, Projects, Digital Transformation, or Technological Operations.
• Design or implementation of help desks / service desks.
• ITSM service management or similar.
• Definition of SLA and service level agreements.
• Team size sizing.
• Operational process modeling.
• Implementation of case management and user support tools.

Benefits

• 100% Remote work
• Service provision contract
• Salary: To be agreed
• Excellent work environment
• Dynamic and committed team
• Growth opportunities
• Participation in innovative projects