Project Operations Analyst

About Avantiico:

Avantiico is a business automation company and Microsoft Partner delivering integrated Microsoft Cloud solutions for Sales, Finance, Supply Chain and Customer Service. With purpose-built 3PL Billing Automation and 3PL WMS solutions for Microsoft Dynamics 365 Finance and Supply Chain, Avantiico serves the needs of next generation enterprise fulfillment and supply chain organizations. Avantiico's Multicompany Automation solution supports all industries, including Shared Services functions, centralized franchise account, and multi-company businesses. It is aimed at empowering enterprise businesses to improve accounting productivity, increase accuracy and financial closing velocity.

The services offered by Avantiico range from enabling SMB and Enterprise Businesses in their software selection process, readiness, implementing Microsoft Solutions, providing "Live Services" to clients, and driving user adoption in our client's teams. Avantiico serves clients across time-zones, industries and business models including public traded, public sector and privately held businesses. All Avantiico solutions are natively built on the Microsoft Cloud architecture and made for Microsoft Dynamics 365. Learn more about Avantiico, Careers or Solutions at www.Avantiico.com. Avantiico is a Great Place to Work©.

Job Summary:

Avantiico is looking for a Project Operations Analyst to support the Delivery Management Team responsible for production planning and consulting services delivery invoicing for our consulting organization. This role is primarily responsible for services billing processes including reviewing timesheets, monitoring billable utilization, and maintaining accurate projects for high quality customer services reporting as well as internal production planning.

This is a key role in supporting all parts of the consulting team from customer intake to services planning to billing for services. Day to day duties will also include project reporting, time tracking, improving data quality, and reinforcing best practices and operational standards across delivery teams. You will collaborate with consultants, project managers, and leadership to ensure consulting services time entries and activities are complete and timely.

This is an hourly, full-time position open to candidates based in San Diego. This role is required to report onsite at our downtown San Diego office 1–2 days per week or depending on business needs. This role will report directly to the manager of the Project Delivery Team.

Duties/Responsibilities:

Timesheet Review & Utilization Monitoring

• Review and validate customer services and timesheets within Microsoft Dynamics 365 for accuracy, completeness, and alignment with project activities.
• Assist Project Managers with project reviews including time entries and follow up with stakeholders to ensure accuracy.
• Assist in monitoring billable and non-billable utilization and flag gaps or risks.

Project and Activity Data Management

• Ensure projects and activities are set up correctly to support accurate time tracking and reporting
• Audit Project ID, activity mappings and categories within Microsoft Dynamics 365 for consistency
• Support Delivery and Leadership in new AI solution implementations and improvement projects, designed to standardize project or activity setup as needed.

Quality Assurance

• Perform ongoing quality checks across time sheets, data, and activity usage
• Identify trends, inconsistencies, and potential revenue leakage, and collaborate with Project Managers to address or resolve, or report to leadership.
• Recommend process improvements to strengthen data accuracy.

Reporting and Insights

• Deliver and maintain daily and weekly reporting to all teams.
• Analyze trends and provide actionable insights as needed to support leadership decision-making

Process Enablement and Continuous Improvement

• Provide ongoing guidance to new team members and support to ensure compliance with internal standards
• Reinforce those standards and consistency across delivery teams
• Contribute to the ongoing development of delivery operations standards and best practices

Skills/Abilities:

• Experience in Services or Product delivery operations, project administration, business analysis within a professional services or consulting environment
• Strong attention to detail with the ability to audit and validate data accurately
• Effective communication and collaboration skills to work with cross-functional teams (consultants, project managers, leadership)
• Ability to follow up on outstanding items, enforce standards, and ensure deadlines (such as timesheet submissions) are met in a fast-paced, consulting environment
• Analytical and problem-solving mindset
• Proactive and process-oriented
• Proficiency with reporting tools (preferably with Microsoft Dynamics 365)
• Adaptable and have a willingness to grow with the role as responsibilities expand

Nice to Have:

• Experience with AI and/or automation tools and systems
• Billing system experience for example Microsoft Dynamics 365 Finance, or willingness to learn

Physical Requirements:

• This is a hybrid role initially requiring the ability to report to Avantiico's San Diego, CA office 1 to 2 days per week or depending on business needs
• The ability to work from a home office and follow working from home best practices.

Compensation and Company Benefits:

• Competitive salary + allowance + monthly performance related bonus depending on the role
• Salary commensurate with experience
• Low travel expectation/work life balance
• 99% of employee healthcare paid for by the company
• Choices of premium HMO/PPO plans
• Matching 401k plan
• Paid Vacation/Sick/Holidays

Compensation for roles at Avantiico varies depending on a wide array of factors including but not limited to the specific office location, role, skill set, and level of experience. As required by local law, Avantiico provides a reasonable estimate of the current hourly range for this position as $28.00 - $34.00.

Equal Employment & Opportunity Statement

Avantiico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class.