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AV Staffing SolutionsAS

Bilingual Customer Service & Technical Support Representative (Spanish/English)

AV Staffing Solutions is a full-service staffing and recruiting agency based in Plainview, New York, with over 60 years of combined staffing experience serving clients across IT, telecommunications, insurance, logistics, and audio visual industries.

AV Staffing Solutions

Salary: 35k-37k USD

United States only

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Bilingual Customer Service & Technical Support Representative (Spanish/English)Remote – NY – prefer near Plainview, NY and near Ocala, FL
$17 - $18/hour + overtime | 24/7 operation
We’re recruiting on behalf of an IT implementation company’s new Call Center forFLUENT Spanish/EnglishCustomer Service & Technical Support Representatives.
This is afully remote rolesupporting a 365-day, 24/7 call center.Recent Computer Science, IT, or related grads are strongly encouraged to apply.
What You’ll Do:
  • Provide excellent customer service via phone and chat in Spanish and English
  • Greet customers, verify accounts, listen carefully, and show empathy
  • Troubleshoot internet, Wi-Fi, and basic device issues (Level 1–2 support)
  • Use tools such as Freshdesk, Sonar CRM and other internal systems
  • Document all interactions accurately and follow procedures/SLAs
  • Escalate complex issues to senior technicians when needed
What You Bring:
  • Fluent Spanish & English (spoken and written)
  • 1+ year of customer service experience (call center/help desk preferred)
  • Comfortable with basic technical troubleshooting (internet, Wi-Fi, devices).
  • Strong typing and multitasking skills (navigate multiple systems while assistingcustomers)
  • Professional, patient, and calm with upset or frustrated customers
  • Willing to work overnights, weekends, and rotating schedules in a 24/7 environment
  • Must live in NY State or Florida (prefer close to Plainview, NY or Ocala, FL area)
  • Reliable wired internet and a quiet, distraction-free workspace
Pay & Schedule:

  • Pay:$17–18 per hour, depending on experience
  • Overtime available
  • Paid training
  • Open Positions (2):
    1. Position 1 – Confirmed Schedule:
      • Thursday through Monday, 2:00 PM – 11:00 PM with Tues. and Wed. off
    2. Position 2 – Confirmed Schedule:
      • Saturday through Wednesday, 3:00 PM – 12:00 AM with Thurs. and Fri. off
  • Breaks:Two 15-minute breaks and one 30-minute meal break per shift (per company schedule)
  • Flexibility:Ability to cover other shifts as needed, and ability to shift to another schedule
  • Why Apply?
    • Remote work with a customer-focused, remote-friendly team
    • Opportunity to build both customer service and technical support skills
    • Supportive team environmentIf you’re a bilingual Spanish/English customer service professional who enjoys helpingpeople and solving tech issues.
    We’d love to hear from you. Apply today!

    About the job

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    Posted on

    Job type

    Temporary

    Experience level

    Salary

    Salary: 35k-37k USD

    Experience

    1 year minimum

    Location requirements

    Hiring timezones

    United States +/- 0 hours

    About AV Staffing Solutions

    Learn more about AV Staffing Solutions and their company culture.

    View company profile

    At AV Staffing Solutions, we believe that human resources isn't just a service we provide - it's the foundation of everything we do. As a full-service staffing agency headquartered in Plainview, New York, we are dedicated to developing strategic partnerships and relationships with both our clients and candidates. Founded as a combination of several staffing companies, our team brings over 60 years of combined staffing experience to the table, giving us deep industry knowledge and an agile approach to placement.

    We take pride in our high-touch, personalized approach to recruiting. Rather than relying on algorithms, we utilize a hands-on personal approach that ensures we connect the right talent with the right opportunities. Our collaborative hiring process results in providing businesses with highly skilled professionals who are well-matched to their specific hiring needs. We collaborate, serve, and deliver for our clients and candidates, working to make organizations stronger by placing the right people in the right positions. Our team is built on pillars of moral compass, agile and quick placement, deep industry knowledge, and personalized service.

    Claim this profileAV Staffing Solutions logoAS

    AV Staffing Solutions

    Founded in

    2018

    Employees live in

    View company profile

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