Mobile Device Engineer III - Omnissa SME

Role Overview

We are seeking a hands-on Omnissa (Workspace ONE) expert for one of our clients to execute a detailed remediation and enhancement plan for a large-scale, multi-environment device management program. The environment includes:

• 6,000+ Android (Zebra) and iOS devices in retail stores—with strict OS version constraints for legacy app compatibility
• Warehouse devices (Android tablets/scanners, Windows PCs)
• Corporate endpoints (Windows, iOS, limited Mac)

Key Responsibilities

• Implement and optimize Omnissa policies and configurations for Android, iOS, and Windows devices in retail, warehouse, and corporate settings, as mapped in a comprehensive requirements matrix.
• Enforce OS version controls (e.g., Android 10/11 max for stores) and ensure compliance with business-critical app compatibility limitations.
• Design and deploy configuration profiles, compliance policies, and application management—including silent installs, role/location-based scoping, and layered policies for device groups.
• Enable and support zero-touch onboarding, Apple Business Manager, Android Enterprise, and OEMConfig for Zebra devices, with an emphasis on future migration to fully managed modes.
• Integrate with JIRA for ticketing, Microsoft Entra ID (hybrid/on-prem), and endpoint security tools (Tanium, SentinelOne, Arctic Wolf) as required.
• Automate reporting, compliance, and drift repair; ensure robust audit trails and support for remote assist/screen sharing, especially for troubleshooting Zebra and iOS devices.
• Support scripting, certificate management, and Wi-Fi/VPN profile deployment; address bandwidth-sensitive deployment scenarios in low-bandwidth retail environments.
• Document and transfer operational knowledge to managed services teams; serve as escalation for advanced troubleshooting and platform limitations.

Required Experience

• Candidates must demonstrate specific experience with Omnissa in retail/warehouse settings and direct involvement in large-scale device onboarding, policy design, and troubleshooting under strict OS and application constraints.
• Deep, hands-on Omnissa/Workspace ONE experience in retail and warehouse environments with large Android (Zebra), iOS, and Windows fleets.
• Proven ability to implement and remediate complex MDM requirements, including OS version enforcement, device compliance, remote assist, and automation.
• Familiarity with JIRA, Entra ID, endpoint security integrations, and managing device onboarding in bandwidth-constrained environments.
• Strong documentation, stakeholder communication, and operational handoff skills.

Preferred

• Experience with scripting, certificate-based authentication, and remote troubleshooting of Zebra/Android/iOS devices.
• Prior work in retail, warehouse, or distributed enterprise environments.

Location: Remote, with occasional travel as needed.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees,including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law