United States onlyImplementation Manager at Astra, responsible for customer success from contract signing to launch with APIs. Orchestrate implementation lifecycle, manage project timelines, and ensure customers launch on time and within scope. Direct input into implementation playbooks, process documentation, and scalable systems for future launches.
Requirements
- 2-5 years of implementation, project management, customer onboarding, or technical customer success experience
- Experience managing multiple concurrent projects with competing priorities and diverse stakeholder groups
- Strong understanding of API-based integrations
- Proven ability to communicate complex technical concepts clearly to technical developers and non-technical business stakeholders
- Track record of building structure from ambiguity
- Experience working cross-functionally with Sales, Engineering, Product, and Customer Success teams
Benefits
- Competitive compensation
- Flexible working arrangements
- Professional growth opportunities in compliance and risk management
- Equity in a growing fintech company
CA, MX + 1 more
