Manager, Implementation Services- 1 year term

Assent is a leading AI native platform for supply chain sustainability and compliance. The company is seeking a Manager of Implementation Services for a 1-year term to lead the Implementation Consulting team responsible for onboarding new customers to the platform.

Requirements

• Manage the day-to-day operations of the Implementation Consulting team, including recruiting, coaching, mentoring, and engaging consultants to raise the bar for customer success and satisfaction.
• Anticipate, plan, and manage the transition of customer accounts between Implementation Consultants to optimize satisfaction and workloads.
• Supports Implementation Consultants to manage the initial onboarding process, specifically focused on understanding client goals, their business, their data, and ensures quality of product configuration for clients
• Review and develop Implementation through performance management and training initiatives, providing leadership knowledge and guidance to colleagues in the Customer Success department.
• Promote and maintain a congenial, productive, collaborative, and service-oriented work culture within the Implementation Consultant team.
• Guide the team to successfully collaborate with Assent’s remote international workforce to facilitate productivity and effectiveness.
• Partner with members of the assigned account team to support customer escalations and ensure timely resolution.
• Provide timely and valuable feedback and recommendations to the Directors on the requirements and needs of the function to meet objectives.
• Track and report on important business KPIs to monitor team performance and identify areas for improvement.
• Advocate and cooperate with all internal groups to ensure alignment on special projects and execution, driving continuous improvement and efficiency within the Implementation Consultant groups.
• Stay current with regulatory updates to best support the team and customers, ensuring compliance with relevant standards.
• Collaborate with Supplier Success, Sales, and Data management on process improvements and shared team goals to enhance customer value and delivery.

Benefits

• Paid vacation time that increases with tenure
• Comprehensive benefits packages (details vary by country)
• Life leave days
• Corporate bonus program
• Retirement savings options