Quality Engineer II

Position:

Job Description:

Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2025 sales of $30.9 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 85 countries served.

A Fortune 154 company with 21,500 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics.

Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.

The Quality Engineer II role provides customer quality leadership and cross-functional partnership to ensure effective implementation of customer requirements across the end-to-end order process. This position is responsible for driving quality performance through customer engagement, corrective and preventive actions, audits, data analysis, and continuous improvement initiatives.

The role partners closely with Sales, Operations, and Suppliers to eliminate systemic and process-level quality issues and enhance customer satisfaction.

What You’ll Be Doing:

• Serve as the primary customer-quality interface with full ownership and accountability

• Develop strategies to facilitate quality-focused collaboration between Sales, Customers, Operations, and Suppliers

• Lead root cause analysis and corrective action activities (SCAR, 8D, CAPA) to address nonconformances and systemic issues

• Track, trend, and analyze customer scorecards, quality KPIs, and Cost of Quality metrics

• Ensure customer quality requirements are clearly understood, flowed down, implemented, and sustained

• Participate in and lead customer, supplier, and internal audits; evaluate corrective actions and process improvements

• Drive continuous improvement initiatives aligned with quality metrics, certifications, and business objectives

• Organize and lead customer quality councils, business reviews, and related engagements

• Support compliance with industry standards, customer requirements, and applicable regulatory requirements

What We’re Looking For:

• Typically requires a 4-year degree and a minimum of 5 years of related experience; or an advanced degree without experience; or equivalent work experience.

• Proven experience, building strong customer relationships and improving customer satisfaction

• Aerospace and Defense industry experience preferred

• Strong understanding of customer quality requirement flow-down and implementation

• Experience managing corrective actions using structured methodologies (SCAR, 8D, CAPA)

• Solid understanding of quality standards such as ISO 9001, AS9100, AS9120, ANSI/ESD S20.20

• Experience with AS9102 First Article Inspection processes preferred

• Demonstrated auditing experience (customer, supplier, and internal audits)

• Lean, Six Sigma, and CPI experience strongly preferred

• Proficiency with quality tools and methodologies (FMEA, control plans, value stream mapping, Kaizen, root cause analysis)

• Strong written, verbal, analytical, and interpersonal skills

• Ability to operate effectively in a fast-paced, cross-functional environment

• Flexibility to adjust priorities based on business needs

• Willingness to travel for audits and customer engagements

• This role will perform work covered by International Traffic in Arms Regulations. Viable candidates for this position must be eligible for an export license or be a U.S. Person (which includes but is not limited to U.S. citizens or nationals, lawful permanent residents, refugees, and asylees).

What’s In It For You:

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package.

• Medical, Dental, Vision Insurance

• 401k, With Matching Contributions

• Short-Term/Long-Term Disability Insurance

• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options

• Paid Time Off (including sick, holiday, vacation, etc.)

• Tuition Reimbursement

• Growth Opportunities

• And more!

Work Arrangement:

• This position is fully remote.

Apply today!

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

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EEO Statement:

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)

All Arrow job postings are for existing job vacancies. We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.