Inside Sales Specialist

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Job Description:

ABOUT THE ROLE

We are looking for an experienced Inside Sales Specialist to support Richardson RFPD with a strong focus on customer service, sales coordination, and the ongoing support of key accounts. In this role, you will play an important part in ensuring smooth day-to-day sales operations, accurate handling of quotations and orders, and a high standard of service for customers. This opportunity would suit someone with previous inside sales or customer service experience who enjoys working in a dynamic environment and managing multiple priorities with accuracy and professionalism.

WHAT WILL YOU DO:

• Support Field Sales Engineers with day-to-day sales activities and communicate with customers by phone and email to ensure a high level of service throughout the sales process
• Process customer quotations and orders on a daily basis, monitor quote activity, and follow up in a timely manner to support effective sales execution
• Manage open orders and delivery schedules by reviewing back order reports, updating promised ship dates, expediting orders where needed, and keeping customers informed of any changes
• Work closely with sales colleagues and customers to follow up on quotations, identify customer requirements, and support cross-selling opportunities where appropriate
• Support after-sales activities, including returns authorisations, warranty-related matters, and customer issue resolution, ensuring all requests are handled efficiently and professionally
• Maintain accurate customer and order information in internal systems and provide administrative support to the wider sales team

WHO YOU ARE:

• You have previous experience in inside sales, customer service, sales support, or order processing
• You are confident in managing quotations, orders, and customer enquiries with accuracy and attention to detail
• You are well organized, able to manage multiple tasks, and comfortable working in a fast-paced environment
• You take a reliable, accountable, and customer-focused approach to your work
• You communicate clearly and professionally and build effective working relationships with both customers and internal teams
• Experience in the electronics, technology, or distribution industry would be an advantage
• Experience working with CRM or ERP systems, preferably Oracle, would be a plus

WHAT WE OFFER:

• Full-time, permanent employment contract with a 6-month probation period
• Competitive compensation package including a bonus structure
• A reliable, trusting, and inclusive work environment
• Opportunities for personal and professional development
• A collaborative team culture with flat structures and open communication
• Remote work opportunity

WHO WE ARE:

Richardson RFPD, part of Arrow Electronics, is a specialized technology business focused on RF, Wireless, IoT, and Power Technologies. With a long-standing global presence across 35 locations, Richardson RFPD supports customers in designing in advanced electronic components and bringing innovative technologies to market.

Arrow is an equal opportunity employer and is committed to create a diverse working environment by providing equal employment opportunity for all qualified persons.

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