Senior Operations Analyst

JOB SUMMARY:

A Senior Operations Analyst within the Internal Operations team at Argano, assume an active role in managing quality of project data and delivery processes. They leverage their expertise to drive strategic initiatives aimed at optimizing data integrity, improving operational efficiency, and ensuring compliance with operational processes.

RESPONSIBILITIES:

• Oversee the end-to-end process of a project lifecycle, ensuring accuracy, completeness, and compliance with contractual agreements and company policies.
• Lead cross-functional teams to develop and implement process improvements, automation solutions, and best practices to enhance data integrity and process compliance.
• Provide mentorship and guidance to junior team members, fostering a culture of continuous learning and professional development.
• Act as a key liaison between the Internal Operations team and other departments, including Finance, Project Management, Delivery Teams, and Legal, to address complex processes and data issues.
• Develop and maintain robust controls and procedures to mitigate risks related to data accuracy and process compliance.
• Collaborate with IT teams to implement and optimize PSA systems and tools, ensuring alignment with business requirements and objectives.
• Prepare and present regular performance reports and insights to senior management, highlighting key trends, risks, and opportunities.

MINIMUM AND/OR PREFERRED QUALIFICATIONS:

EDUCATION:

• Bachelor’s degree in Quality Management, Project Management, Business Administration, Information Technology, Computer Science, or a related field.

EXPERIENCE:

• Advanced English communication skills.
• 2-4 years of progressive experience in project management, quality management, or similar roles.
• Strong leadership and mentorship skills, with a proven track record of driving results through teams.
• In-depth knowledge of delivery processes, quality management, and data integrity requirements.
• Excellent project management skills with the ability to lead cross-functional initiatives from conception to implementation.
• Advanced proficiency in Microsoft Excel and experience with project management software and ERP systems.

SKILL REQUIREMENTS:

• Expertise in Accounting: In-depth knowledge of project management operation principles and practices relevant to quality management, data integrity, project management processes and timesheets.
• Strategic Thinking: Ability to align delivery processes with broader business objectives and strategies.
• Cross-functional Collaboration: Experience working closely with other departments such as finance, legal, delivery teams, and project management to ensure alignment of delivery processes.
• Analytical Skills: Ability to analyze complex delivery operation scenarios and project data to identify trends, discrepancies, and opportunities for improvement.
• Delivery Reporting: Experience in generating delivery reports related to data integrity and project management.
• Leadership Potential: Demonstrated potential to lead small projects or initiatives within the operations team.
• Advanced Excel Skills: Proficiency in using Excel for data analysis, reporting, and modeling.
• Client Relationship Management: Ability to build and maintain positive relationships with clients, addressing operational inquiries and resolving issues promptly.
• Process Improvement: Proven ability to identify inefficiencies in delivery processes and implement improvements to streamline operations.
• Training and Development: Capability to train new team members on delivery processes and systems.