United States onlyJob Description
The Healthcare+ Center of Excellence supports the Healthcare+ line of business with a team of Subject Matter Experts delivering operational programs and mobilization support to new and existing customers.
This team of multidisciplinary subject matter experts uniquely positions Aramark to deliver high level customer service experiences through Aramark programs across food and nutrition services, operations and maintenance, environmental services, and patient transportation as well as other unique services offered to facilities clients. Through these programs we optimize people, products, and processes to deliver high level service.
The Healthcare+ Center of Excellence Culinary Mobilization Manager is responsible for mobilization, start up data gathering and entry into approved Aramark systems. Training front line and management teams in Aramark programs and processes. Assisting in the field support of program audits, remediation actions, surveys, and updates through individual on-site support.
- Reports to the Senior Director of Mobilization, Healthcare+
- Works primarily with District Managers, Vice President of Operations, Front Line Managers.
Job Responsibilities
Organizational Responsibilities:
- Proactively supports the Healthcare+ Center of Excellence Vice President, Center of Excellence, CoE Vice Presidents, CoE Directors and CoE Field Managers
- Maintain good relationships with Regional Vice Presidents, Vice Presidents, District Managers, General Managers and Directors of Business Development.
- Work with a team of Healthcare Center of Excellence Team Members Aramark IT, Operations Support and Computerized Maintenance Management System (CMMS) Vendor experts in delivering Aramark programs to accounts.
- All program functions at clients’ sites are consistent with the objectives, financial parameters, and technical needs required per contracts.
Position Responsibilities
- Assist with the mobilization/start-up of new business.
- As directed from CoE leadership, prepare procedures, flow charts and reports in support of the CMMS and other programs as needed.
- Collect data and input technical data per line of service for the CMMS, patient experience, development, and new client surveys.
- Perform quality control/quality assurance of the data collected.
- Provide technical training to field personnel in the operation, configuration, diagnostics, and troubleshooting of CMMS, patient experience, KPI’s and systems per line of service.
- Perform site remediation actions as directed from CoE leadership for program updates and assessments per line of service.
- Serve as a strong support resource and mentor/coach for the business with customers and managers.
- Assist District Managers and front line mangers in assessing performance metrics to demonstrate value to our customers.
- Drive improved operating effectiveness and efficiency with standardized programs, tools, and processes.
- Train Front Line Managers to lead and deliver systems and process training.
- Effectively deliver new program material to regions, districts, and facilities.
- Proactively identify best practices for development within the market.
- Mentor managers and encourage them to take on other roles of greater responsibility.
- Support the development, training, and execution of operating standards per line of service in mobilizations and site remediation activities per line of service
- Assist with standard key performance indicator (KPI) reports to management that reflect client needs for areas such as equipment maintenance status, labor, and asset utilization, product cost and utilization.
- Interface with Center of Excellence, Facilities (Environmental Service, Operations and Maintenance, Transport), Healthcare Hospitality, Clinical Nutrition, Retail Dining, Patient Experience, Development, Costing and Analytics teams.
- Perform all other duties as assigned from the Healthcare+ Center of Excellence Leadership.
Qualifications
- BS or equivalent experience
- Demonstrated ability to effectively manage multiple priorities and business relationships.
- Computer skills including PRIMA, Microsoft Word, Excel, and PowerPoint
- Excellent oral, leadership and communication skills
- People development experience
- Ability to deal with ambiguity, work in a dynamic fluid environment and effectively cope with change
- High acumen within Prima and Enable
Knowledge, Skills and Abilities:
- Ability to open new business, achieving operational and budgetary targets.
- Skill and capacity to train others.
- Working knowledge or ability to learn a variety of computer software packages such as Microsoft Office, accounting software and other CMMS data base utilities such as Facility Fit Pro, Cbord, PRIMA.
- Demonstrated analytical, problem solving, and organizational skills.
- Strong interpersonal skills and expertise in working with diverse groups of individuals and building partnerships.
- Ability to establish priority needs in order to provide a high level of service
- Must be an effective communicator, written and oral
- Must be able to teach, coach, train and support front line team members and managers effectively
- Exceptional judgment, integrity, and discretion, and demonstrated ability to think strategically, and delivery tactically.
- Willing to travel more than 75% of the time
- Willing to work ten days on and four day off rotations
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
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