Appian is seeking a Software Support Engineer to join their team. The ideal candidate will have a technical background, strong troubleshooting skills, and experience with monitoring tools. The role involves triaging and resolving alerts, collaborating with engineers, and providing direct technical support to customers. The position is a night shift role with a base salary of $50,000.00 - $125,000.00 per year.
Requirements
- Collaborate with engineers to troubleshoot, escalate, and resolve complex system and customer issues
- Provide direct technical support to customers as needed
- Proactively improve system health by identifying alert trends, enhancing monitoring, and contributing code to increase reliability and efficiency
- Diagnose root causes and solve complex technical problems through hands-on troubleshooting
Benefits
- 401(k) plan with company match
- Flexible time off
- Paid parental leave
- Medical, dental, and vision plans
- Life insurance
- Disability insurance
- Wellness programs
- Flexible spending accounts
- Health savings account contributions
- Employee referral bonus program
- Learning and development resources
