Out of Hours Operator - FT

🤩OUT OF HOURS OPERATOR - FULL-TIME

⏰Hours: 36.5 hours per week

📅Shift pattern:

Monday 17:00 - 00:00

Wednesday 17:00 - 00:00

Thursday 17:00 - 00:00

Friday 17:00 - 00:00

Sunday 12:00 - 23:00

💸Salary: £23,364.38 per annum (£12.31ph) rising to £23,611.12 per annum (£12.44) after successful completion of probation

📍Location: Remote

This role is a UK based role and any hybrid/remote work must also be within the UK.

📆Start Date : 22nd April 2025

Training commitments

You will need to be able to commit to a 3 week training pattern, schedule as followed:

Week 1: Tuesday 15:00-21:00, Wednesday & Friday 16:00-22:00, Saturday 09:00-15:00

Week 2: Monday 15:00-21:00, Tuesday & Friday 16:00-22:00, Saturday 09:00-15:00

Week 3: Tuesday, Wednesday & Friday 16:00-22:00, Saturday 09:00-15:00

🌟For this role, you need 5mpbs upload and 15mpbs download internet speed🌟

😎Appello Perks

• 226 hours holiday rising to 241 with length of service. This includes bank holidays that you will work if you are rota'd.
• We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• 24/7 employee assistance programme with an easily accessible app!
• Family and friends’ discounts on our services & products
• Pension Scheme, up to 4% Company matched
• Free on-site parking

👇ABOUT YOU

You must possess a genuine desire to help the community, be empathetic and attentive to our customer’s needs. You will have had experience working remotely and in a customer facing role. You are a great communicator and have patience and resilience.

This is a rewarding role where trust is key. But it can also be tough - so you’ll need to be resilient too! You’ll need the drive to meet personal targets whilst delivering excellent customer service.

You have a good general standard of education, we provide a robust training plan to ensure you can thrive in this role!

🎧THE ROLE

The heart of the Out of Hours role is answering inbound telephone calls from various customers, including; local councils residents, housing association tenants and many more.

Every call is different and no day is the same, from responsive repairs to anti-social behaviour & noise complains calls. Some calls can be challenging but you will have the training and support to resolve these !

READY TO APPLY ✅

If you are interested in this role please follow upload your CV and answer a few questions about yourself

OTHER INFORMATION

This is an exciting time at the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.