Call Center Agent (ECW Experienced)

What began as a practical solution to a personal challenge has blossomed into a revolutionary force in healthcare administration. The story of Angel City VA is deeply rooted in the firsthand experience of its founder, Dr. Felix Sigal, a respected podiatrist and clinical researcher. In managing his own busy practice, LA Foot Pain Podiatry Clinic, Dr. Sigal encountered the immense administrative burdens that so many healthcare professionals face daily. These tasks, while essential, were diverting precious time and energy away from what truly mattered: patient care. Recognizing the transformative potential of remote assistance, he began incorporating virtual assistants into his own workflow. The success of this model was not just a personal victory but a powerful revelation. He saw a clear path to help his colleagues overcome similar hurdles, and from this vision, Angel City VA was born.

Inspired by his own success, Dr. Sigal set out to build a company that would empower other medical professionals to reclaim their focus and enhance their practice. Angel City VA was founded on the principle that by outsourcing administrative tasks to highly skilled and dedicated virtual assistants, healthcare providers could significantly improve their efficiency and, most importantly, the quality of patient care. The company strategically recruits its talent from the Philippines and Latin America, regions known for their strong healthcare-educated workforce and service-oriented culture. These virtual assistants, many of whom are registered nurses or certified medical transcriptionists, undergo rigorous training developed by Dr. Sigal himself. This ensures they are not only proficient in common electronic health record systems and administrative duties but are also thoroughly versed in HIPAA compliance and the nuances of the US healthcare system. Today, Angel City VA stands as a testament to its founder's journey, offering a scalable and personalized solution that helps practices of all sizes streamline their operations, reduce costs, and ultimately, foster a more patient-centric environment.