United States onlyThe Order Management Coordinator monitors, reconciles, and processes incoming purchase orders to ensure timely service to our customers, accurate data entry into our customer relationship management system (Salesforce), and accurate communication of order information across departments within the company.
Requirements
- Validate and process all new and renewal customer orders
- Maintain accurate order data in the company CRM system (Salesforce), and ensure consistency of data with the Finance database
- Reconcile incoming orders against price quotes, customer credits, contracts, checks, authorization forms and credit card orders
- Ensure quality of all completed orders by resolving any issues or discrepancies
- Partner with the Sales Team to reconcile inconsistencies with purchase orders
- Announce daily summary of closed, new, and renewal sales revenue to the company
- Monitor daily reports and individual queues to identify escalation needs and communicate with other teams to resolve issues
- Ensure customers are provided with all requested documentation, such as sole source letters and vendor registrations
- Keep current with Amplify’s products, services and pricing
- Collaborate with other Order Management Coordinators to identify and share best practices and develop/ improve processes
- Work alongside other teams within the Sales organization to complete projects
- Communicate with customers on an as needed basis to resolve any order inaccuracies
Benefits
- 401(k) plan
- Competitive health insurance
- Mental health options
- Basic life insurance
- Paid time off
- Parental leave
