Intake Case Manager (Rare Disease)- US Remote

Intake Case Manager

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas – Oncology, Inflammation, General Medicine, and Rare Disease – we reach thousands of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller, happier lives.

Our award-winning culture is collaborative, innovative, and science-based. If you have a passion for solving complex challenges and driving meaningful impact for patients, you’ll thrive as part of the Amgen team.

HOW MIGHT YOU DEFY IMAGINATION?

At Amgen, our shared mission—to serve patients—drives all that we do. As a global biotechnology leader, we collaborate across disciplines to deliver innovative therapies that reach millions of patients worldwide. It’s time for a career you can be proud of.

What you will do

Let’s do this! Join an incredible team that’s redefining Amgen’s patient support programs. In this vital role, you will be handling industry leading transformation of our overall patient support offerings. This is a unique opportunity to work on a dynamic brand, gain portfolio product experience, and help support a best-in-class patient support program.

The Intake Case Manager assists in enabling access to progressive therapies that improve the health and wellbeing of individuals with treatable diseases. This frequently involves engaging directly with health care professionals and matrix partners to establish options for financial assistance / reimbursement by navigating complex benefits programs and an increasingly complicated payer landscape across the United States. Of utmost importance are (a) attention to detail and the ability to assure high quality of data integrity when interacting with supporting technologies (b) the need to engage empathetically with partners and stakeholders and (c) a self-starting demeanor and desire to problem-solve by leveraging lessons learned and best practices. In-depth training will be provided to arm you with the skills that will make you successful in this role. We are seeking a candidate who can quickly learn and follow standard operating procedures (SOPs).

Key Responsibilities

• Making outbound calls to health care professionals (HCPs), when required

• Entering data into supporting systems to initiate enrollment of new and existing patients

• Reviewing Patient Enrollment Forms for completeness and accuracy, identifying any potential barriers and following all processes outlined in SOP.

• Initiating patient’s benefits verification by reviewing patient data and insurance material, identifying missing information and following up with points of contact to resolve information gaps. Ensuring that data entry process into the supporting system is completed accurately and in a timely manner.

• Monitoring potential delays or pending cases.

• As required, supporting new initiatives and process improvement activities (e.g. end user testing of new system features and supporting technology)

• Understanding, and adhering to, government regulations and company policies

• Maintaining positive rapport with internal and external customers through effective communication and active listening.

• Able to remain agile, to manage multiple requirements each day.

Win

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is detailed-oriented and customer-focused with these qualifications.

Basic Qualifications:

• High school diploma or GED

• At least two (2) years of related experience (healthcare related administration, medical coding and billing, customer service, direct benefits verification support, etc.)

Preferred Qualifications:

• Bachelor’s degree in a related field of study

• To be a highly successful Intake Case Manager, applicants should be able to demonstrate success.

• Delivering a high quality, accurate compassionate customer experience

• Using innovative technology while maintaining the integrity of quality information across processes and activities

• Strong problem-solving skills and experience with finding resolutions to complex problems

• Learning through formal and informal channels, including through a spirit of continuous personal improvement, innovation, and dedication to the successful outcomes for patients

• Communicating optimally through both written and verbal communication, to adapt style depending on the person or audience

Thrive

Some of the vast rewards of working here

As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.

This position will be paid on an hourly basis. The annualized base pay range for this opportunity in the U.S. is posted. Actual salary will vary based on several factors including, but not limited to, relevant skills, experience, and qualifications. In addition to the base salary, Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:

• Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.

• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan

• Stock-based long-term incentives

• Award-winning time-off plans and bi-annual company-wide shutdowns

• Flexible work models, including remote work arrangements, where possible

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

careers.amgen.com

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation