Allied Consultants, Inc is seeking an experienced Support Technician/Help Desk to join their technical services team. This role involves providing advanced desktop support, managing hardware, software, and applications, and documenting processes. The position requires a local resident in Austin, TX with a proven track record in resolving customer issues.
Requirements
- Provide professional technical customer service.
- Install and maintain hardware and/or software.
- Troubleshoot computer and printer problems.
- Set up and maintain A/V equipment.
- Provide on-call support (24/7), approximately 1 week per quarter.
- Valid Texas Class C Driver License.
Benefits
- Medical insurance
- Life insurance
- 401(K) plan
- Flexible spending
- Knowledge management