The Complaints Handler will be responsible for 1st line customer service support for Allica Bank’s Retail and SME customers, handling inbound communications and resolving customer issues.
Requirements
- Strong customer service experience
- Experience using core banking systems
- Experience in dealing with complex complaints
- Experience of core processes
- Experience in working with workflow / task management tools
Benefits
- Full onboarding support and continued development opportunities
- Options for flexible working
- Regular social activities
- Pension contributions
- Discretionary bonus scheme
- Private health cover
- Life assurance
- Family friendly policies
