United States onlyAlkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami’s Mobile App Platform has been certified by J.D. Power for providing clients with “An Outstanding Mobile Banking Platform Experience.”
Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 19.5M users.
As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.
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Own the technical configuration and backend build of customer environments during implementation. You will translate business requirements into scalable system configurations aligned with best practices. You will also help build new processes and develop best practices for the PSE team.You will partner closely with an Implementation Manager (IM), who leads the client-facing strategy and delivery, and an Activation Engineer (ACTI), who owns core integration engineering and technical connectivity. While the IM drives project execution and stakeholder alignment, and the ACTI manages integration development, you will focus on building and validating the system configurations that bring the implementation to life.
You will:
Translate business requirements into scalable system configurations aligned with best practices
Configure and deploy backend settings for financial institutions using tools such as JSON and Postman
Design sustainable solutions that balance customer requests with platform guidelines and long-term stability
Partner closely with Implementation Managers to ensure requirements are clearly understood and accurately executed
Collaborate with Activation Engineers to ensure configurations align with core integration requirements and constraints
Provide client-facing support when deep functional or technical expertise is required
Configure and validate third-party integrations during implementation
Collaborate with Product and Engineering to submit detailed enhancement requests and well-documented bug reports
Test and validate new product functionality pre-GA to ensure quality and implementation readiness
Maintain clear documentation of configuration decisions, constraints, and customer-specific setups
Manage multiple concurrent implementations while maintaining strong attention to detail and quality
Assist teammates in troubleshooting and resolving basic to moderate configuration issues
Lead review sessions with other team members to apply learnings to existing best practices
What Success Looks Like
Independently configure customer environments with minimal oversight
Build increasing functional expertise across deposit account opening workflows and core variations
Deliver clean, well-documented configurations that minimize rework and post-launch issues
Identify potential configuration risks early and partner with IMs and ACTIs to mitigate them
Demonstrate strong judgment in balancing customer requests with best practices
Contribute thoughtful feedback to Product and Engineering that improves implementation scalability
Develop a reputation internally as a reliable and detail-oriented technical partner
About You
You are detail-oriented and enjoy building structured, well-designed system configurations
You think systemically and understand how configuration decisions impact downstream workflows
You take pride in doing things correctly and sustainably — not just quickly
You are comfortable working behind the scenes while collaborating closely with client-facing and technical teammates
You communicate clearly in writing, especially when documenting technical decisions
You are organized and able to manage multiple priorities in a fast-paced environment
You are curious about how systems work and motivated to deepen your understanding of functional nuances across different banking cores over time
We’re Looking For
5+ years of experience in technical implementation, solution engineering, or backend system configuration within enterprise SaaS
Proficiency working with APIs and backend configuration tools (JSON, REST APIs, Postman)
Ability to translate business requirements into technical system configurations
Strong written documentation skills
Ability to manage multiple concurrent projects effectively
Experience partnering cross-functionally with Product, Engineering, Implementation, and technical delivery teams
Ability to service as an escalation point for the team when issues arise
Preferred Qualifications
Experience configuring or integrating with core banking systems or other regulated financial systems
Knowledge of the bank or credit union deposit account opening and loans origination processes
Experience testing new features or participating in pre-GA validation
Familiarity with JIRA or similar ticketing systems
Background in fintech or regulated financial services
Cool Things to Know
Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.
Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.
Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.
Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.
The Important Stuff
Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.
J.D. Power 2024 Mobile App Platform Certification ProgramSM recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit jdpower.com/awards.
