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AlineAL

Customer Experience - Executive Customer Success Manager

A London-based digital agency creating innovative digital products, websites, mobile apps, and cloud-based software to transform complex problems into simple solutions.

Aline

Employee count: 1-10

Salary: 125k-125k USD

United States only

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Aline is the bridge between senior care and technology, built to strengthen connection where it matters most. Our all-in-one platform brings together sales, marketing, operations, and engagement tools, empowering senior living communities to work smarter, communicate clearly, and deliver care with heart.

Requirements

  • 7-10+ years in Customer Success, Account Management, or Strategic Consulting roles
  • Proven experience owning executive-level relationships at enterprise customers
  • Strong background in navigating complex organizations
  • Demonstrated success managing multimillion-dollar ARR accounts
  • Executive presence: able to engage and influence CxO stakeholders with confidence
  • Experience using a Customer Success Management Platform
  • Comprehensive experience with Customer Success best practices
  • Exceptional communication skills, with the ability to clearly articulate complex ideas and concepts
  • Ability to work in a fast-paced, dynamic environment
  • Strong problem-solving skills, with a proactive and solutions-oriented mindset

Benefits

  • Paid Time Off
  • 401k Matching
  • Retirement Plan

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Salary

Salary: 125k-125k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Aline

Learn more about Aline and their company culture.

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We are a development-led company that believes digital is fundamentally about problem-solving. We work with organisations of every shape and size to create digital solutions to the challenges they face. This could mean devising project management apps to help increase productivity in a large organisation, or it could be working with a startup to create their product from scratch - from initial concept, through brand creation, user experience design and product development, to testing, launch, marketing and sales.

The thing that sets our team apart is the way that we engage with our clients to provide intelligent solutions that help them move their ideas forward. We create innovative digital products (websites, mobile apps, and cloud-based software) that transform complex problems into simple, intuitive solutions. Our portfolio includes driving efficiency in expense management with AI tools, creating suites of applications to drive changes in corporate cyber security culture, and building financial planning and data collection systems. We think inventively around our clients' challenges throughout the production process, whilst never losing sight of their end-goals.

Tech stack

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Aline

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