United States onlyPosition: Salesforce Business Analyst with Field services
Location: Remote
Duration: 12+ Months
Job description:
- Translating business requirements into clear, actionable technical specifications - including mockups, field definitions, custom objects, list views, reports, KPls,and security needs.
- Conducting in-person workshops with clients and stakeholders to gather, analyze, and define technical requirements.
- Partnering with technical teams to develop use cases, functional design documents, and user stories.
- Leading Business Analysts and client teams through project engagements as required.
- Collaborating with technical architects and development teams to ensure solutions align with business goals and requirements.
- Providing cross=functional leadership throughout the software development lifecycle, ensuring high=quality and on=time delivery.
- Driving end-to-end requirements gathering, documentation, and validation through production deployment.
- Engaging with internal and external subject matter experts to clarify and validate business needs.
- Working closely with technology and development teams to define and confirm business requirements and technical specifications for delivery.
- Mapping current Salesforce implementations across departments (Sales, Service, Field Service, Marketing, Operations, Finance, etc.) and platforms (Service Cloud, Field Service Lightning).
- Maintaining and updating the Technical Library, including COE SharePoint and Knowledge Base documentation.
- Gathering and organizing architecture documents and technical guidelines across Salesforce organizations.
- Compiling and publishing monthly Salesforce release updates.
- Assessing business processes across internal organizations to identify improvement opportunities.
- Developing documentation such as problem statements, process flows, gap analyses, and solution recommendations.
- Presenting Salesforce overviews and COE roadmaps to Director- and VP-level leadership.
- Acting as a key liaison between the business community and IT to design and deliver technical solutions that meet user needs.
- Partnering with Business Owners to align technology solutions with overall business strategy.
- Collaborating with Development teams to create and maintain accurate technical documentation .
- Supporting business case development, approval,and prioritization efforts while shaping IT's contribution.
- Translating high-level business objectives into detailed functional and technical specifications and managing subsequent changes.
- Working with Enterprise Architecture, Solutions Architects, and Business Owners to evaluate and select third-party tools and technology solutions.
- Promoting the reuse of existing technology solutions across business units wherever practical.
Bachelors or Masters
All your information will be kept confidential according to EEO guidelines.
Siri InfoSolutions, Inc. is a private equity consortium firm providing IT staffing services to Fortune 500 clients across the US.
We believe that it’s an exceptional company - a company of people proud of the work they do and the solutions they provide. By understanding what drives our specialty industries, becoming involved in our communities on a professional and personal basis, following a disciplined process of identifying quality candidates, partnering with employers to understand their core business and their employment requirements, and delivering exceptional service, we achieve great results for all concerned.
