MS 365 Operations & Maintenance Technician

Why AIS?

When you join AIS, you’re joining a mission-driven team that’s passionate about making a difference. You’ll work on projects that matter, alongside industry-leading experts, in an environment that fosters innovation, driving client success, and empowering our team to make a lasting impact. As an employee-owned company, we value collaboration, inclusivity, continuous growth, and shared success.

• Employee Ownership: Your contributions directly impact the company’s success, and you share in its achievements.

• Continuous Learning: Access to resources, training, and mentorship to support your professional growth.

• Inclusive Culture: A workplace where diversity is celebrated, and everyone’s voice is valued.

• Mission-Driven Work: Engage in projects that make a meaningful difference for our clients and communities.

What are we looking for?

At AIS, we're looking for more than just skills - we're looking for driven individuals who are passionate about making a difference, eager to grow, and aligned with our core principles.

Working@AIS

• Core Knowledge & Skills: Designs complex network and hybrid‑cloud solutions; implements security controls, DR/BCP, and automated IaC with deployment pipelines; performs advanced performance tuning.

• Work & Complexity: Solves complex issues, designs and delivers new infrastructure solutions, performs capacity planning, and leads advanced automation initiatives.

• Quality & Independence: Drives root‑cause analysis, enforces best practices and QA on changes, optimizes for reliability and user experience; operates with high autonomy.

• Teamwork & Communication: Leads cross‑functional efforts, mentors juniors, facilitates knowledge transfer, and aligns stakeholders with technical plans.

• Consulting & Engagement: Provides strategic input on infrastructure initiatives, recommends advanced technologies, and manages vendor relationships.

Project Summary

AIS is seeking a mid-level Microsoft 365 Operations and Maintenance Technician to support the day-to-day health, performance, and administration of the Microsoft 365 environment. This role is responsible for operational support, incident response, service request fulfillment, routine maintenance, and technical troubleshooting across core M365 services. The ideal candidate has hands-on experience supporting enterprise collaboration and productivity platforms and can work effectively within established operational processes, security controls, and service management frameworks.

Key Responsibilities

• Provide day-to-day operational support for Microsoft 365 services including Exchange Online, Teams, SharePoint Online, OneDrive, and related Microsoft 365 administrative functions.

• Monitor service health, investigate alerts, and respond to incidents, outages, and user-reported issues in accordance with service level objectives.

• Perform routine maintenance activities including configuration validation, policy review, license assignment support, mailbox and group administration, permissions updates, and hygiene tasks.

• Troubleshoot and resolve escalated user and system issues involving mail flow, collaboration services, file access, mobile device connectivity, identity integration, and client configuration.

• Support onboarding, offboarding, and user lifecycle activities across M365 services.

• Execute standard service requests such as mailbox permissions, shared mailbox creation, distribution list updates, Teams and SharePoint access changes, and retention-related administrative actions.

• Assist with administration of Entra ID objects and identity-related tasks such as group membership, role assignment support, conditional access troubleshooting, and synchronization issue triage.

• Maintain and update technical documentation, knowledge articles, standard operating procedures, and support runbooks.

• Work within ITSM processes for incident, service request, problem, and change management.

• Support implementation and validation of approved changes in production environments.

Required For This Opportunity

• 3 to 6 years of experience supporting Microsoft 365 or related enterprise collaboration platforms.

• Hands-on experience administering one or more of the following: Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, or Entra ID.

• Experience troubleshooting common M365 operational issues including mail delivery, access problems, permissions, synchronization, and client connectivity.

• Familiarity with Microsoft 365 admin centers and core operational tooling.

• Experience using PowerShell for basic administration, reporting, or troubleshooting.

• Understanding of IT service management practices such as incident, request, change, and problem management.

• Experience working in an enterprise support or operations environment.

• Strong written and verbal communication skills.

• Ability to document procedures and communicate technical issues clearly to both technical and non-technical stakeholders.

Nice to Have Skills

• Experience supporting hybrid identity or hybrid Exchange environments.

• Familiarity with Intune, Purview, Defender, or Power Platform support operations.

• Experience with service monitoring, audit logs, and administrative reporting.

• Knowledge of security and compliance concepts related to Microsoft 365.

• Experience working in regulated or highly controlled environments.

• Relevant Microsoft certifications such as Microsoft 365 Certified: Endpoint Administrator Associate, Messaging Administrator Associate, or Modern Desktop/Administrator certifications.

• Bachelor’s degree in Information Technology, Computer Science, or related field preferred; equivalent practical experience may be substituted.

Applied Information Sciences does not discriminate on the basis of race, national origin, religion, color, gender, sexual orientation, age, disability, protected veteran status, or any other basis. Employment decisions are based solely on qualifications, merit, and business needs.